Microsoft Teams Apps and Bots

You can use Office 365 applications such as Microsoft Office products, Planner, SharePoint, Power Apps, and Power BI as first-party apps for a customized experience on Microsoft Teams, which enables your everyday business users to do all their work within Teams instead of switching between apps.

Beyond first-party apps (Microsoft apps), the next level of customization will come from Independent Software Vendor (ISV) apps such as ServiceNow, Salesforce, Adobe, and so on, which will enhance the business user’s experience within Teams and prevent the need to switch between apps during work.

To achieve a higher level of customization in Microsoft Teams, custom-built apps can also be developed within your organization to enhance the user experience. This chapter will cover the different types of custom apps that can be created and the process of building them.

By customizing the Teams apps, you can make functionality from various solutions or...