Introduction

From the beginning of time, humans have survived and thrived by learning from their experiences — both good and bad — and then tweaked their actions for better results next time. This continual quest for improvement stems from the difference between “what was” and “what could be possible.”

Even if we’re not consciously aware of it, we’re constantly seeking improvement in this very same way. If we turn to this analysis in a more intentional and methodical way, with an eye towards continuous improvement, then next time around the outcomes can be more rewarding and desirable.

Through this art and science of applying learned knowledge, humans have advanced through innovation and invention. This same improvement mentality has led us from good to better in our products, our goods, our services, our processes, and just about everything we do, use, or create. This process is called continuous improvement (CI). Every...