You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

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Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes

2. Personalizing SCSM 2016 Administration FREE CHAPTER

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Introduction

Since its initial release back in 2012, Microsoft released various updates for the product, each of which not only fixed shortcomings and bugs in the software, but also introduced new features.

A total of three major releases for System Center Service Manager 2012 exist. They are:

Service Manager 2012
Service Manager 2012 SP1
Service Manager 2012 R2

For Service Manager 2016, there has only been one release at the time of writing. For each major release, there were several minor releases made publicly available, commonly referred to as Update Rollup (UR).

In order to understand which changes are to be expected when you upgrade your environment of SCSM 2012 to SCSM 2016, it is important to know which version you are using to date.

To check the version of Service Manager that you are using, log on to your SCSM Management Server, and then open Control Panel, Programs, Programs and Features, Installed Updates, and then find the list entry with the highest version number for program Service...