An Introduction to Chatbots, Conversational AI, and ChatGPT

Welcome to the exciting world of chatbots, conversational artificial intelligence (conversational AI), and ChatGPT!

In this introductory chapter, we introduce you to chatbots and conversational AI.

Our journey will begin by exploring the fundamentals of chatbots and their varying types, tracing the evolution of these digital conversationalists, and assessing their impact across multiple industries, such as e-commerce, customer service, and healthcare.

We’ll then look at how the conversational AI landscape has changed over time and the recent rapid rise of large language model (LLM) technologies, specifically the rise of OpenAI’s ChatGPT, Generative Pre-trained Transformer 3 (GPT-3), and GPT-4 models.

While journeying through this chapter, you’ll gain a comprehensive understanding of OpenAI’s ChatGPT. We’ll pull back the curtain on this marvel of technology to examine its development...