In previous chapters, we looked at the various applications available in Dynamics 365 Customer Engagement. The platform includes features for Sales, Customer Service, Field Service, Project Service Automation (PSA), and the new Marketing applications. Usually, though, we tackle a new project that falls outside of these applications. Yes, it might integrate with one or more of these applications, leveraging some or all of their functionality, but the scope is so different that it does not fall within any of these functional offerings. Or maybe we just need to extend one of the existing applications with new functionality and modify its existing functionality – who knows?
In any case, having the ability to modify, configure, and customize the platform is what makes it so much more valuable. You can think of Dynamics 365 as a rapid development platform...
