Working inside the data center - introducing the MID server
The Management, Instrumentation, and Discovery (MID) server is designed to ease communication with external systems that sit inside a customer's data center. While ServiceNow can easily integrate with cloud-based systems without one, integrating with systems behind a firewall requires extra help.
The MID server is not a device, and does not run on the instance-it is installable Java software that runs on customer infrastructure. This provides the following capabilities:
The MID server has direct communication with other systems, since it is in the customer's network. This is very useful for communicating via unencrypted protocols, such as JDBC.
Scripts that run on the MID server have access to the filesystem and can include custom Java code in JAR packages.
The MID server only initiates connections. It does not accept inbound communication and does not open any ports. This makes it more acceptable to security teams.
It offloads work...
