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Mastering ServiceNow

You're reading from   Mastering ServiceNow Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version

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Product type Paperback
Published in Oct 2016
Publisher Packt
ISBN-13 9781786465955
Length 656 pages
Edition 2nd Edition
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Author (1):
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Martin Wood Martin Wood
Author Profile Icon Martin Wood
Martin Wood
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Table of Contents (12) Chapters Close

Preface 1. ServiceNow Foundations FREE CHAPTER 2. Developing Custom Applications 3. Server-Side Control 4. Client-Side Interaction 5. Getting Things Done with Tasks 6. Events, Notifications, and Reporting 7. Exchanging Data – Import Sets, Web Services, and other Integrations 8. Securing Applications and Data 9. Diagnosing ServiceNow – Knowing What Is Going On 10. Packaging with Applications, Update Sets, and Upgrades 11. Making ServiceNow Beautiful with Service Portal and Custom Interfaces

Auditing and versioning


Some tables, such as the Task table, are audited. Every time a record is updated, the platform records what was changed, when it was changed, and who changed it by recording an entry in the Audit [sys_audit] table. Every entry in the Audit table represents a change to a field. This is tremendously helpful when you diagnose issues since you can clearly see how a record was manipulated over time.

Turning on auditing

To make the platform audit a table, go into the Dictionary entry of the table and check the Audit flag. I almost always enable it on the User table since it is very useful to see how the records are changing over time. Note that you need to enable it for every extension, so turn it on for the Guest table too!

Let's see how it is done for the Guest table.

  1. Navigate to System Definition > Tables and choose the Guest entry.

  2. Use the Additional actions menu and select Show Dictionary Record.

  3. Tick the Audit field and save.

Tip

You can turn on Text Indexing in the same...

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