Summary

In this chapter, we formed a methodology to help you stay organized and efficient when troubleshooting end user and customer issues in your Citrix environment. To cover some of the most common scenarios, we went over multiple case studies based on real-world customer issues seen in the field. These studies were broken down by product and followed a template oftentimes used by Citrix Support. Since they are only a very small fraction of all the different problem types reported by customers, hopefully, you will enjoy the amount of information available online through vendor documentation and even more so by the Citrix community of bloggers and enthusiasts who dedicate their own time to helping people adopt the technology.