Ticket management

In order to create a ticket, we need to create a Ticket class and store the tickets in the list. We will talk more about the Ticket class, ticket list, and other ticket-related work, such as user Ticket management, admin Ticket management, and CSR Ticket management.

Ticket POJO

We will create a Ticket class with some basic variables involved to store all details related to ticket. The following code will help us understand the Ticket class:

public class Ticket {
  private Integer ticketid;  
  private Integer creatorid;  
  private Date createdat;  
  private String content;  
  private Integer severity;  
  private Integer status;
  // getter and setter methods
  @Override
  public String toString() {
    return "Ticket [ticketid=" + ticketid + ", creatorid=" + creatorid
        + ", createdat=" + createdat + ", content=" + content
        + ", severity=" + severity + ", status=" + status + "]";
  }   
  private static Integer ticketCounter = 300;  
  public Ticket(Integer...