You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

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Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes

2. Personalizing SCSM 2016 Administration FREE CHAPTER

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Using an XML editor to modify management packs

By following the instructions in all recipes so far in this book you have gained an insight of the vast personalization and extensibility options available to Service Manager.

But using the Service Manager console and the Authoring Tool are only two possible ways of customizing Service Manager. There are much more options available to customize Service Manager, for instance, by directly editing the XML code of your management packs.

It is beyond the scope of this book to cover all possible customization scenarios you can address by modifying the management pack XML. However, there are a lot of examples available in the community that you can apply to your environment. Refer to Appendix B for a list of some of the most important community websites to visit.

The goal of this recipe is to become familiar with the general process of modifying the XML code of a management pack.