Summary
In this chapter, you have learned about Microsoft Forms and Dynamics 365 Customer Voice and the difference between the two products. Microsoft Forms provides a basic survey capability and Customer Voice adds more feature-rich functionalities to support enterprise feedback management scenarios.
Now that you understand the tools you can use to create surveys and collect feedback, in Chapter 2, Best Practices for Collecting Feedback through Surveys, we will discuss how to design survey questions, distribute surveys, and analyze survey results.
