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Demystifying Ansible Automation Platform
Demystifying Ansible Automation Platform

Demystifying Ansible Automation Platform: A definitive way to manage Ansible Automation Platform and Ansible Tower

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Demystifying Ansible Automation Platform

Introduction to Ansible Automation Platform

Ansible Automation Platform (AAP) has many parts, with its most popular part being the Automation controller, previously known as Tower. First, we will cover the different parts of AAP and how they interact with each other.

In addition, there are multiple ways of interacting with the platform, including manually interacting with the web interface, and using Ansible modules and roles to configure different parts of the platform. These roles can be used to implement Configuration as Code (CaC).

In this chapter, we will cover the following topics:

  • AAP overview
  • Key differences between upstream and official Red Hat products
  • Overview of the methods that will be used in this book
  • Execution environments and Ansible Navigator

Technical requirements

In this chapter, we will cover the platform and methods that will be used in this book. In the Overview of the methods that will be used in this book section, the code that will be referenced can be found at https://github.com/PacktPublishing/Demystifying-Ansible-Automation-Platform/tree/main/ch01. It is assumed that you have Ansible installed to run the code provided. Additional Python packages will be referenced for installation.

AAP overview

This book will mainly focus on the Ansible Automation controller, which is the largest part of AAP. Most of these components have upstream projects that they relate to and allow you to report issues, look at the code, and even contribute.

The platform is made up of the following parts:

  • Automation controller (formerly Red Hat Ansible Tower)
  • Automation execution environments
  • Automation hub
  • Automation services catalog
  • Red Hat Insights for Red Hat AAP
  • Ansible content tools

This chapter will provide a brief description of each of these parts and how they relate to the Automation controller. A model of these relationships can be seen in the following diagram:

Figure 1.1 – AAP relationship model

Figure 1.1 – AAP relationship model

In the next section, we will provide an overview of AAP, as shown in the preceding diagram.

Automation controller (Red Hat Ansible Tower)

The Automation controller is the workhorse of AAP. It is the central place for users to run their Ansible automation. It provides a GUI, Role-Based Access Control (RBAC), and an API. It allows you to scale and schedule your automation, log events, link together playbooks in workflows, and much more. Later in this book, we will look at the functions of the controller in more detail.

Up until recently, the Automation controller was referred to as Ansible Tower until it was split to be the Automation controller and various execution environments. This removed the reliance on Python virtual environments and allowed the platform and the command line to use execution containers.

Note

This book will refer to the Ansible Automation controller, though 90% of the time, it will still apply to the older versions of Tower.

But what does the Automation controller have to do with Ansible? The short answer is that the controller runs Ansible. It provides an environment that allows jobs to be repeated in an idempotent fashion – in other words, a repeatable way that does not change the final state. It does so by storing inventories, credentials, jobs, and other related objects in a centralized place. Add in RBAC, credential management, logging, schedules, and notifications and you can execute Ansible so that it's more like a service, rather than a script.

The upstream version of the Automation controller is AWX. It can be found at https://galaxy.ansible.com/awx/awx. AWX is an unsupported version of the controller and was built to be installed inside a Kubernetes cluster of some kind. It is frequently updated, and upgrades between versions are not tested. Fixes are not backported to previous AWX versions as they are with the Automation controller and Tower. For these reasons, it's recommended for enterprise users to use the Automation controller.

The Automation controller will pull collections and roles from Ansible Galaxy or a configured Automation hub. It will also pull container images from an image repository or Automation hub if none are specified.

Automation execution environments

The Automation execution environments are something new that was introduced with AAP 2.0. Previously, Ansible Tower relied on Python virtual environments to execute everything. This was not portable and sometimes made development difficult. With the introduction of execution environments, Ansible can now be run inside portable containers called execution environments. These containers are built from base images provided by Ansible that can be customized. Details of that customization will be covered in Chapter 8, Creating Execution Environments.

Execution environments can be built using the ansible-builder CLI tool, which takes definition files to describe what to add to a base image. They then can be executed using the ansible-navigator CLI/TUI tool to execute local playbooks. These same containers can be used inside the Ansible controller to execute playbooks as well, decreasing the difference between executing something locally and on the controller.

Automation hub

The Automation hub is an on-premises deployment of Ansible Galaxy (https://galaxy.ansible.com/). It can host collections and container images. It can be configured to get certified collections from Red Hat's Content Collections of certified content that reside on their Automation hub at https://console.redhat.com/ansible/automation-hub, from the public Ansible Galaxy, or any valid collection that's been uploaded by an administrator. It is also a place for users to go to discover collections that have been created by other groups inside an organization. The upstream repository of the Automation hub is Galaxy_ng (https://github.com/ansible/galaxy_ng). It is based on pulp and has much of the same features as the Automation hub.

Collections have replaced roles in terms of a form of distributing content. They contain playbooks, roles, modules, and plugins. They should be used so that code can be reused across playbooks. Automation hub was built so that users could store and curate collections on-premises without resorting to storing tarballs in a Git repository or a direct connection to Ansible Galaxy.

When you're installing Automation hub, it is possible to set up an image repository as well to host execution environment container images. This is not present when you're using the OpenShift operator as it is assumed that if you have an OpenShift cluster, you should already have an image repository.

Automation services catalog

The Automation services catalog provides a frontend for users to run automation using a simplified GUI that is separate from the Ansible Automation controller. It allows for multiple controllers to be linked to it, and for users to order products that will launch jobs. It also allows users to approve jobs through the services catalog. It is an extension of the Automation controller. A good example of this service can be found at https://www.youtube.com/watch?v=Ry_ZW78XYc0.

Red Hat Insights for Red Hat AAP

Red Hat Insights provides a dashboard that contains health information and statistics about jobs and hosts. It can also calculate savings from automation to create reports. Go to the following website to access the Insights dashboard: https://console.redhat.com/ansible/ansible-dashboard.

This includes the following:

  • Monitoring the Automation controller's cluster health
  • Historical job success/failure over time
  • An automation calculator to approximate time and money that's been saved by using automation

Ansible content tools

While not directly related to the Ansible controller, Ansible has tools that assist in creating and developing playbooks and execution environments. These include the CLI/TUI tool known as ansible-navigator, which allows users to run playbooks in an execution environment, the ansible-builder CLI tool, which can be used to create execution environments, and ansible-lint, a linter that you can use to check your code to make sure it follows best practices and conventions, as well as identifying errors in code.

Another tool is the Ansible VS Code Extension for Visual Studio Code at https://marketplace.visualstudio.com/items?itemName=redhat.ansible. This is an IDE extension for syntax highlighting, keywords, module names, and module options. While there are several code editors out there, including Visual Studio Code, Atom, and PyCharm, to name a few, the Ansible Visual Studio Code Extension is a great way to double-check your Ansible work.

That concludes our overview of AAP. Now, let's address how this book goes about interacting with the different parts of the platform.

Key differences between upstream and official Red Hat products

Earlier, we briefly mentioned upstream projects. The key ones are AWX and Galaxy_ng. These projects are built to be bleeding edge regarding rapid changes as developers from both the public and Red Hat make changes and improvements. Things are expected to break, and the upgrade path from one version to another is not guaranteed or tested. Bug fixes are also not backported to previous versions. However, their downstream versions, such as the Automation controller and Automation hub, go through rigorous testing, including testing on upgrading from one version to another. Not all the changes that are made upstream make it to the next release of the downstream product. In addition, most bug fixes do get backported to previous versions.

For these reasons, it is not recommended to use upstream products in production. Because of these caveats, they are fine for a home lab, proof of concept, and development, but not production.

Overview of the methods that will be used in this book

This book is built around defining CaC. What this means is that along with showing you how to define something in the GUI, a more Ansible approach will be presented. Ansible is a method of automation, and time and time again I have seen folks manually creating and setting their automation through manual processes. In that vein, this will serve as a guide to automating your automation through code.

The benefits of CaC are as follows:

  • Standardized settings across multiple instances, such as development and production.
  • Version control is inherent to storing your configuration in a Git repository.
  • Easy to track changes and troubleshoot problems caused by a change.
  • Ability to use CI/CD processes to keep deployments up to date and prevent drift.

A best practice is that you create a development environment to make changes, initial deployments, and run tests. Nothing ever runs perfectly the first time – it is through iteration that things improve, including your automation. Through the methods described here, using this method helps prevent drift and allows you to keep multiple instances of an Automation controller configured and synced, such as development and production, which should be a simple process.

There are three approaches you can take to managing the services as part of AAP: the manual approach and managing the configuration through Ansible modules or roles.

Introduction to the roles and modules that will be used in this book

Throughout this book, various roles and modules will be referred to that belong to collections. Collections are a grouping of modules, roles, and plugins that can be used in Ansible.

awx.awx, ansible.tower, and ansible.controller are module collections that can be used interchangeably. These are all built off of the same code base. Each is built to be used with their respective product – that is, AWX, Tower, and the Automation controller.

redhat_cop.controller_configuration is a role-based collection. This means that it is a set of roles that's been built to use one of the three aforementioned collections to take definitions of objects and push their configurations to the Automation controller/Tower/AWX.

The redhat_cop.ah_configuration collection is built to manage the Automation hub. It contains a combination of modules and roles that are designed to manage and push configuration to the hub. It is built on the code from both of the previous collections, but specifically is tailored to the Automation hub.

redhat_cop.ee_utilties is built to help build execution environments. Its role is to help migrate from Tower to the Automation controller and build execution environments from definition variables.

The last one we will mention is redhat_cop.aap_utilities. This is a collection that was built to help with installing a backup and restore of the Automation controller and other useful tools that don't belong with the other controller collections.

The manual approach

Nearly everything after the installer can be set manually through the GUI. This involves navigating to the object page, making a change, and saving it, which works fine if you are only managing a handful of things, or making one small change. For example, to create an organization using the Ansible controller web interface, follow these steps:

  1. Navigate to the Ansible controller web interface; for example, https://10.0.0.1/.
  2. Log in using your username and password.
  3. On the home page in the left-hand section, select Organizations | Add.
  4. Fill in the name, description, and any other pertinent sections.
  5. Click Save.

The following screenshot shows an example of the page where you can add an organization:

Figure 1.2 – Create New Organization

Figure 1.2 – Create New Organization

This method can be repeated for all the objects in the Automation controller. Although it is prone to mistakes, it can be useful for making quick changes when you're testing before committing the changes to code.

Using Ansible to manage the configuration

The best method is using Ansible to automate and define your deployment. The Ansible team has created a collection of modules that you can use to interact with the Automation controller. Upstream, this is known as awx.awx, and the official collection is named ansible.controller. The code is roughly the same between the two, but the latter has gone through additional testing and is supported by Red Hat. ansible-galaxy will need to be used to install the collections. You can use either of the two commands to do so:

ansible-galaxy collection install awx.awx redhat_cop.controller_configuration
ansible-galaxy collection install -r requirements.yml

This file can be found in /ch01/requirements.yml in this book's GitHub repository: https://github.com/PacktPublishing/Demystifying-Ansible-Automation-Platform.

There is a module for each object in the Automation controller. For example, the following module is used to create an organization:

// create_organization_using_module.yml
---
- name: Create Organization
  hosts: localhost
  connection: local
  gather_facts: false
  collections:
    - ansible.controller
  tasks:
    - name: Create Organization
      ansible.controller.organization:
        name: Satellite
        controller_host: https://10.0.0.1
        controller_username: admin
        controller_password: password
        validate_certs: false
...

These modules do the heavy lifting of finding object IDs and creating the related links between various objects. This especially simplifies the creation of an object such as a job template.

Alongside this collection of modules, consultants at Red Hat, and a few other people working with the Ansible Automation controller, came up with the redhat_cop.controller_configuration collection. A series of roles was created to wrap around either the awx.awx or ansible.controller collection, to make it easier to invoke the modules and define a controller instance, as well as several other collections to help manage other parts of AAP. This book will assume you are using one of these two collections in conjunction with the redhat_cop collections.

The basic idea of the controller configuration collection is to have a designated top-level variable to loop over and create each object in the controller. The following is an example of using the controller configuration collection:

// create_organization_using_role.yml
---
- name: Playbook to push organizations to controller
  hosts: localhost
  connection: local
  vars:
    controller_host: 10.0.0.1
    controller_username: admin
    controller_password: password
    controller_validate_certs: false
    controller_organizations:
      - name: Satellite
      - name: Default
  collections:
    - awx.awx
    - redhat_cop.controller_configuration
  roles:
    - redhat_cop.controller_configuration.organizations
...

This allows you to define the objects as variables, invoke the roles, and have everything created in the controller. It is often easier to import a folder full of variable files, such as the following task:

// create_objects_using_role_include_files.yaml
---
- name: Playbook to push objects to controller
  hosts: localhost
  connection: local
  collections:
    - awx.awx
    - redhat_cop.controller_configuration
  pre_tasks:
    - name: Include vars from configs directory 
      include_vars: 
        dir: ./configs 
        extensions: ["yml"]
  roles:
    - redhat_cop.controller_configuration.organizations
    - redhat_cop.controller_configuration.projects
...

The included files define the organizations exactly like the previous task, but the projects are defined as follows:

configs/projects.yaml
---
controller_projects:
  - name: Test Project
    scm_type: git
    scm_url: https://github.com/ansible/tower-example.git
    scm_branch: master
    scm_clean: true
    description: Test Project 1
    organization: Default
    wait: true
    update: true
  - name: Test Project 2
    scm_type: git
    scm_url: https://github.com/ansible/ansible-examples.git
    description: Test Project 2
    organization: Default
...

Because the GUI, modules, and roles are all the same information in different forms, each section will contain details about creating the YAML definitions and how to use them.

Using these methods is the primary way to interact with AAP as a whole. The focus will be on CaC since it is the recommended way of interacting with the Automation services. Like most tasks in Ansible, it is one of many ways to do the same thing.

Execution environments and Ansible Navigator

A newer feature of Ansible is the addition of execution environments. These are prebuilt containers that are made to run Ansible playbooks. These replace using Python virtual environments as the standard way of using different versions of Python and Python packages. The Ansible controller takes advantage of these environments to scale and run job templates as well. They solve the issue of it works for me, maintaining different environments across all nodes, and other problems that arose from the previous solution. They also double as a simplified developmental version of the Automation controller for testing a job template when you're using the same container as the controller:

Figure 1.3 – Ansible Navigator inputs

Figure 1.3 – Ansible Navigator inputs

ansible-navigator was built to replace ansible-playbook; it allows you to run playbooks in a container in the command line, similar to how jobs are run inside the controller. To install ansible-navigator, use the pip3 install 'ansible-navigator[ansible-core]' command on your desired machine. Afterward, you can run the demo.yml playbook in the ch01 folder:

//demo.yml
---
- name: Demo Playbook  
  hosts: localhost  
  gather_facts: false  
  tasks:    
    - debug:        
        msg: Hello world
...

To run this playbook in a container, use the ansible-navigator run demo.yml -m stdout command. It should output a Hello world message. Using the –ee or –eei option, the execution environment can be specified. This allows the user to use the same execution environment that was used in the controller for testing and development.

Additional Python libraries and collections can be added to an execution environment, which will be covered in Chapter 8, Creating Execution Environments. Additional information can also be found at https://ansible-builder.readthedocs.io/en/stable/.

Summary

Now that you know how AAP interacts with services and have been introduced to the methods that will be used in this book, you are armed with the information you need to go further.

In the next chapter, we will cover how to install the controller and AAP on physical machines.

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Key benefits

  • Curated by a senior consultant at Red Hat with real-world examples to maximize use of Ansible Automation Platform
  • Use roles and modules to create interactive playbooks in Ansible Automation Platform
  • Discover best practices for simplifying management of Ansible Automation Platform

Description

While you can use any automation software to simplify task automation, scaling automation to suit your growing business needs becomes difficult using only a command-line tool. Ansible Automation Platform standardizes how automation is deployed, initiated, delegated, and audited, and this comprehensive guide shows you how you can simplify and scale its management. The book starts by taking you through the ways to get Ansible Automation Platform installed, their pros and cons, and the initial configuration. You’ll learn about each object in the platform, how it interacts with other objects, as well as best practices for defining and managing objects to save time. You’ll see how to maintain the created pieces with infrastructure as code. As you advance, you’ll monitor workflows with CI/CD playbooks and understand how Ansible Automation Platform integrates with many other services such as GitLab and GitHub. By the end of this book, you’ll have worked through real-world examples to make the most of the platform while learning how to manipulate, manage, and deploy any playbook to Ansible Automation Platform.

Who is this book for?

This book is for IT administrators, DevOps engineers, cloud engineers, and automation engineers seeking to understand and maintain the controller part of Ansible Automation Platform. If you have basic knowledge of Ansible, can set up a virtual machine, or have OpenShift experience, and want to know more about scaling Ansible, this book is for you.

What you will learn

  • Get the hang of different parts of Ansible Automation Platform and their maintenance
  • Back up and restore an installation of Ansible Automation Platform
  • Launch and configure basic and advanced workflows and jobs
  • Create your own execution environment using CI/CD pipelines
  • Interact with Git, Red Hat Authentication Server, and logging services
  • Integrate the Automation controller with services catalog
  • Use Automation Mesh to scale Automation Controller
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Table of Contents

20 Chapters
Part 1: Getting Ansible Automation Platform Up and Running Chevron down icon Chevron up icon
Chapter 1: Introduction to Ansible Automation Platform Chevron down icon Chevron up icon
Chapter 2: Installing Ansible Automation Platform Chevron down icon Chevron up icon
Chapter 3: Installing Ansible Automation Platform on OpenShift Chevron down icon Chevron up icon
Chapter 4: Configuring Settings and Authentication Chevron down icon Chevron up icon
Part 2: Configuring AAP Chevron down icon Chevron up icon
Chapter 5: Configuring the Basics after Installation Chevron down icon Chevron up icon
Chapter 6: Configuring Role-Based Access Control Chevron down icon Chevron up icon
Chapter 7: Creating Inventory, and Other Inventory Pieces Chevron down icon Chevron up icon
Chapter 8: Creating Execution Environments Chevron down icon Chevron up icon
Chapter 9: Automation Hub Management Chevron down icon Chevron up icon
Chapter 10: Creating Job Templates and Workflows Chevron down icon Chevron up icon
Part 3: Extending Ansible Tower Chevron down icon Chevron up icon
Chapter 11: Creating Advanced Workflows and Jobs Chevron down icon Chevron up icon
Chapter 12: Using CI/CD to Interact with Automation Controller Chevron down icon Chevron up icon
Chapter 13: Integration with Other Services Chevron down icon Chevron up icon
Chapter 14: Automating at Scale with Automation Mesh Chevron down icon Chevron up icon
Chapter 15: Using Automation Services Catalog Chevron down icon Chevron up icon
Index Chevron down icon Chevron up icon
Other Books You May Enjoy Chevron down icon Chevron up icon

Customer reviews

Rating distribution
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(4 Ratings)
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4 star 0%
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1 star 0%
Frank Wu Jul 26, 2023
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Really appreciate the author sharing their real-world deployments at scale, Ansible is a very popular common open source tool, but not everybody deploys at scale across organizationally and this book helps give a lot of technical insights and best practices on deploying Ansible Automation Platform for success
Amazon Verified review Amazon
C. C Chin Jul 07, 2024
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Need any Tower help!! Sat thru AAP upgrade any book is a plus!!$$
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Brian Nov 13, 2022
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Excellent resource, I used this to help architect my Tower upgrade / AAP deployment. I particularly liked the charts/diagrams, great for visualizing what services chat with each other.Update ~6mo later: I upgraded our env from Tower 3.8.1 to AAP 2.2. This is the best 40 bucks I've ever spent.
Amazon Verified review Amazon
tman26416 Oct 03, 2022
Full star icon Full star icon Full star icon Full star icon Full star icon 5
The book does a great job introducing the Ansible project and upstream open-source components that a leveraged as part of the Ansible Automation Platform. In the first few chapters, Sean introduces the Galaxy-NG project and AWX as the upstream projects contributing to Ansible Automation Platform. After comparing and contrasting between the two paths "supported" vs. "upstream non-supported", the book dives into all the various components for AAP2.I've been teaching various Ansible courses and using Ansible for multiple years and this book serves as an excellent reference for Ansible Automation Platform as well as has various examples using some of the Ansible collections for automation. I've used this book as a reference when I haven't been able to find some of the items in Red Hat's documentation easily. One example of this is with some of the integration of Ansible Private Automation Hub with LDAP, leveraging SSO.This book is NOT a what is Ansible and how do I use Ansible. Instead, it focuses on Ansible Controller and Automation Hub and the various components and how to configure and use those components. The Ansible components it does focus in on are the Execution Environments and creating custom execution environments as well as how to create and use Ansible inventory plugins. Both of these topics are more geared towards Ansible Automation Platform 2.x which is why they are covered more in-depth. The missing piece for me here too was a chapter or section on collections and creating collections, although the book was never geared towards the creation of collections and teaching Ansible basics.There are however a few minor detractors from the book, but these are being addressed in the errata. Based on the earlier chapters and how quickly open-source, upstream project development changes, the instructions for setting up things like Galaxy-NG have already changed and the tags in the book don't exist. There wasn't a separate "fork" of the repository made for the book, so by relying on the repository and tags, things can change and break. The author and publisher of the book, however, have created a repository with playbooks and code/instructions for each chapter as well as errata for the items in the book, so this *should* be your source of truth when copy/paste of the examples in the book don't quite work right.Overall, this is an excellent text covering much of the most valuable components of Ansible Automation Platform 2.x.
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Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela
What is custom duty/charge? Chevron down icon Chevron up icon

Customs duty are charges levied on goods when they cross international borders. It is a tax that is imposed on imported goods. These duties are charged by special authorities and bodies created by local governments and are meant to protect local industries, economies, and businesses.

Do I have to pay customs charges for the print book order? Chevron down icon Chevron up icon

The orders shipped to the countries that are listed under EU27 will not bear custom charges. They are paid by Packt as part of the order.

List of EU27 countries: www.gov.uk/eu-eea:

A custom duty or localized taxes may be applicable on the shipment and would be charged by the recipient country outside of the EU27 which should be paid by the customer and these duties are not included in the shipping charges been charged on the order.

How do I know my custom duty charges? Chevron down icon Chevron up icon

The amount of duty payable varies greatly depending on the imported goods, the country of origin and several other factors like the total invoice amount or dimensions like weight, and other such criteria applicable in your country.

For example:

  • If you live in Mexico, and the declared value of your ordered items is over $ 50, for you to receive a package, you will have to pay additional import tax of 19% which will be $ 9.50 to the courier service.
  • Whereas if you live in Turkey, and the declared value of your ordered items is over € 22, for you to receive a package, you will have to pay additional import tax of 18% which will be € 3.96 to the courier service.
How can I cancel my order? Chevron down icon Chevron up icon

Cancellation Policy for Published Printed Books:

You can cancel any order within 1 hour of placing the order. Simply contact [email protected] with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at [email protected] using the returns and refund process.

Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.

What is your returns and refunds policy? Chevron down icon Chevron up icon

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on [email protected] with the order number and issue details as explained below:

  1. If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on [email protected] within one hour of placing the order and we will replace/refund you the item cost.
  2. Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on [email protected] who will be able to resolve this issue for you.
  3. You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
  4. Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
  5. If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
  6. Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on [email protected] within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged? Chevron down icon Chevron up icon

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use? Chevron down icon Chevron up icon

You can pay with the following card types:

  1. Visa Debit
  2. Visa Credit
  3. MasterCard
  4. PayPal
What is the delivery time and cost of print books? Chevron down icon Chevron up icon

Shipping Details

USA:

'

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela