In case of a breach
Taking security seriously is important. However, even after following every best practice guide and applying yourself every day, our system may be breached.
What now?
As soon as we start suspecting a breach, we should get in contact with Zendesk. There are a few ways to do this:
We can create a ticket using the word "Security" in the subject line
We can send an e-mail to
<[email protected]>We can call Zendesk's customer support:
Americas/US: 415-418-7506
Europe/UK: +44 20 3355 7960
Asia-Pacific/Australia: +61 3 9008 6775
In each case, we should make sure to provide all the necessary details including our thought process that lead us to believe a breach took place.
