Preface

This book combines User Experience (UX) expertise with ChatGPT and related Large Language Models (LLMs) to create enterprise-grade applications that can solve real business problems. This is done in a way that almost all of the learnings of the books will continue to apply to the latest LLMs as they evolve and improve. We focus on the integration of LLMs with business solutions. This includes creating customer chatbots for customer service, creating recommender solutions to offer suggestions for sales and service, making purchase choices, solving other business problems in any vertical, or helping create more effective behind-the-scenes solutions that contain little or no UX. We take the science and art of UI design and research methods, techniques, and recommendations to make LLM solutions functional, usable, necessary, and engaging. Tips and expert secrets on applying UX to every stage of the design of LLM solutions at scale are shared. Almost none of this material is on the Internet or shared at vendor sites, so it is a unique resource for the design and design adjacent community.