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Microsoft System Center 2016 Service Manager Cookbook

You're reading from   Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

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Product type Paperback
Published in Feb 2017
Publisher Packt
ISBN-13 9781786464897
Length 638 pages
Edition 2nd Edition
Tools
Concepts
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Authors (5):
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Steve Buchanan Steve Buchanan
Author Profile Icon Steve Buchanan
Steve Buchanan
Steve Buchanan is a Director, & Midwest Containers Services Lead on the Cloud Transformation/DevOps team with Avanade, the Microsoft arm of Accenture. He is an eight-time Microsoft MVP, and the author of six technical books. He has presented at tech events, including Midwest Management Summit (MMS), Microsoft Ignite, BITCon, Experts Live Europe, OSCON, and user groups.nnSteve is focused on transforming the position of IT into a driver of digital transformation through ITSM, DevOps, & CloudOps. He stays active in the technical community & enjoys blogging about his adventures in IT at www.buchatech.com.
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See other products by Steve Buchanan
Anders Asp Anders Asp
Author Profile Icon Anders Asp
Anders Asp
Mr. Anders Asp reised in Sweden and was the Most Valuable Professional in Microsoft April 2011, April 2012, April 2013, April 2014 and April 2015.
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See other products by Anders Asp
Steve Beaumont Steve Beaumont
Author Profile Icon Steve Beaumont
Steve Beaumont
Steve Beaumont has worked for more years than he cares to admit within IT, starting with desktop support. He is now the Product Development Director of PowerONPlatforms and a Microsoft MVP within the Cloud and Datacenter Management area, where he helps organizations realize the benefits of the hybrid cloud. He is also a co-author of the Microsoft System Center 2012 Service Manager, Orchestrator and Operations Manager cookbooks. His passion for everything about System Center, Azure and IT systems management reflects through all areas of his work, presentation and day-to-day life in the form of new and innovative solutions brought to market by PowerONPlatforms.
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See other products by Steve Beaumont
Dieter Gasser Dieter Gasser
Author Profile Icon Dieter Gasser
Dieter Gasser
Dieter Gasser is an IT consultant and the management partner of itnetX AG, headquartered in Switzerland. He has a strong focus on the delivery and customization of Service Manager. Dieter has been working in IT for more than 13 years, and has focused on Microsoft technologies. He started his career as an application and database developer, and later became the IT manager of an international manufacturing company. In 2010, he entered the systems management and automation market. With both his technical and managerial backgrounds, he has focused on Service Manager. Together with his colleagues, he delivers data center management, automation, and cloud solutions based on Microsoft System Center to customers all across Switzerland.
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See other products by Dieter Gasser
Andreas Baumgarten Andreas Baumgarten
Author Profile Icon Andreas Baumgarten
Andreas Baumgarten
Andreas Baumgarten is a Microsoft MVP and works as an IT Architect with the German IT service provider H&D International Group. He has been working as an IT professional for more than 20 years. Microsoft technologies have always accompanied him, and he can also look back on more than 14 years' experience as a Microsoft Certified Trainer. Since 2008, he has been responsible for the field of Microsoft System Center technology consulting and ever since has taken part in Microsoft System Center Service Manager (2010, 2012, 2012 R2 and 2016); additionally, he has participated in the Microsoft System Center Technology Adoption Program with H&D since many years. With his deep inside-technology know-how and his broad experience across the Microsoft System Center product family and IT management, he now designs and develops private and hybrid cloud solutions for customers all over Germany and Europe. In July 2017, he was awarded the Microsoft Most Valuable Professional (MVP) title for System Center Cloud and Datacenter Management for the sixth year in a row.
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Table of Contents (16) Chapters Close

Preface 1. ITSM and ITIL Frameworks and Processes 2. Personalizing SCSM 2016 Administration FREE CHAPTER 3. Configuring Service Level Agreements (SLAs) 4. Building the Configuration Management Database (CMDB) 5. Deploying Service Request Fulfilment 6. Deploying and Configuring the HTML5 Self-Service Portal 7. Working with Incident and Problem Management 8. Designing and Configuring Change Management and Release Management 9. Implementing Security Roles 10. Working with the Data Warehouse and Reporting 11. Extending SCSM with Advanced Personalization 12. Automating Service Manager 2016 13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2 A. Community Extensions and Third-Party Commercial SCSM Solutions B. Useful Websites and Community Resources

Introduction

The Microsoft System Center Service Manager (SCSM) console is where you will configure and manage typical settings and activities associated with the IT Infrastructure Library (ITIL®) and Microsoft Management Framework (MOF) processes implemented by the product. This chapter will provide steps for the global settings and some basic activities you may want to perform, before delving into the configuration and management of the supported product processes.

The settings addressed by this chapter have a significant impact on the behavior of Work Items and Configuration Items. In some cases, there is no retrospective application of the settings to existing items. The authors recommend you review and apply the settings in this chapter as a first step in the full configuration of your environment, after installation of the product.

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Microsoft System Center 2016 Service Manager Cookbook - Second Edition
Published in: Feb 2017
Publisher: Packt
ISBN-13: 9781786464897
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Authors (5)

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Profile icon Steve Buchanan
Steve Buchanan
Steve Buchanan is a Director, & Midwest Containers Services Lead on the Cloud Transformation/DevOps team with Avanade, the Microsoft arm of Accenture. He is an eight-time Microsoft MVP, and the author of six technical books. He has presented at tech events, including Midwest Management Summit (MMS), Microsoft Ignite, BITCon, Experts Live Europe, OSCON, and user groups. Steve is focused on transforming the position of IT into a driver of digital transformation through ITSM, DevOps, & CloudOps. He stays active in the technical community & enjoys blogging about his adventures in IT at www.buchatech.com.
Read more
See other products by Steve Buchanan
Profile icon Dieter Gasser
Dieter Gasser
Dieter Gasser is an IT consultant and the management partner of itnetX AG, headquartered in Switzerland. He has a strong focus on the delivery and customization of Service Manager. Dieter has been working in IT for more than 13 years, and has focused on Microsoft technologies. He started his career as an application and database developer, and later became the IT manager of an international manufacturing company. In 2010, he entered the systems management and automation market. With both his technical and managerial backgrounds, he has focused on Service Manager. Together with his colleagues, he delivers data center management, automation, and cloud solutions based on Microsoft System Center to customers all across Switzerland.
Read more
See other products by Dieter Gasser
Profile icon Anders Asp
Anders Asp
Mr. Anders Asp reised in Sweden and was the Most Valuable Professional in Microsoft April 2011, April 2012, April 2013, April 2014 and April 2015.
Read more
See other products by Anders Asp
Profile icon Andreas Baumgarten
Andreas Baumgarten
Andreas Baumgarten is a Microsoft MVP and works as an IT Architect with the German IT service provider H&D International Group. He has been working as an IT professional for more than 20 years. Microsoft technologies have always accompanied him, and he can also look back on more than 14 years' experience as a Microsoft Certified Trainer. Since 2008, he has been responsible for the field of Microsoft System Center technology consulting and ever since has taken part in Microsoft System Center Service Manager (2010, 2012, 2012 R2 and 2016); additionally, he has participated in the Microsoft System Center Technology Adoption Program with H&D since many years. With his deep inside-technology know-how and his broad experience across the Microsoft System Center product family and IT management, he now designs and develops private and hybrid cloud solutions for customers all over Germany and Europe. In July 2017, he was awarded the Microsoft Most Valuable Professional (MVP) title for System Center Cloud and Datacenter Management for the sixth year in a row.
Read more
See other products by Andreas Baumgarten
Profile icon Beaumont
Beaumont
Steve Beaumont has worked for more years than he cares to admit within IT, starting with desktop support. He is now the Product Development Director of PowerONPlatforms and a Microsoft MVP within the Cloud and Datacenter Management area, where he helps organizations realize the benefits of the hybrid cloud. He is also a co-author of the Microsoft System Center 2012 Service Manager, Orchestrator and Operations Manager cookbooks. His passion for everything about System Center, Azure and IT systems management reflects through all areas of his work, presentation and day-to-day life in the form of new and innovative solutions brought to market by PowerONPlatforms.
Read more
See other products by Beaumont
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