Chapter 15: Troubleshooting Audio, Video, and Client Issues
Knowing how to troubleshoot Microsoft Teams issues is essential for a Microsoft Teams administrator. In this chapter, we'll explore troubleshooting topics relating to the performance of audio and video, and the client app.
By learning the material in this chapter, you'll add essential troubleshooting skills to your skillset, which will prove useful when taking the MS-700 exam and performing the responsibilities of a Teams administrator day to day.
In this chapter, we're going to cover the following main topics:
- Troubleshooting chat and presence issues
- Identifying, collecting, and interpreting client logs
- Troubleshooting issues by using call analytics
- Troubleshooting Microsoft Teams sign-in issues by using Azure AD sign-in logs
- Identifying potential issues by using Call Quality Dashboard