Realizing CSFs for Service Management Implementation

In this chapter, you will be introduced to the critical success factors (CSFs) that will increase an organization’s ability to successfully implement a service management program. CSFs play a crucial role in determining the success of a service management initiative. They help to comprehend the various approaches to establishing a benchmark for the improvements that are made during the implementation of a service management capability. CSFs are responsible for identifying and monitoring the metrics that showcase the progress made in achieving the objectives outlined in the service management implementation plans. Furthermore, CSFs understand the importance of managing the speed at which changes are introduced in order to effectively implement a service management program. They also possess the knowledge of the resources, both human and financial, that are required to ensure steady progress in the implementation of a service...