Hands-On Exercise – Analyzing Customer Support Data
In this chapter, we will walk through a hands-on exercise analyzing customer support data in BigQuery. This chapter is intended to show you a repeatable process for handling customer support data in BigQuery that can be replicated with real data sources.
This chapter will cover the following sections:
- Exercise and use case overview
- Data loading from CSV upload
- Data preparation
- Data exploration and analysis
- Analyzing emotions with sentiment analysis
By the end of this chapter, you will understand specific approaches for handling customer support data in BigQuery. Following along with this chapter will give you hands-on experience prior to trying out these steps with real data. Using this chapter as a reference will help you as a process guide for exploring your own customer support data in BigQuery.
