Case studies

The rest of the chapter is mostly case studies based on actual cases and issues that I have handled either during my time as a support engineer at Citrix or from later customer-facing projects. Keep in mind that all confidential information has been removed and these are only my own views and experiences and in no way do they represent official statements from my former or current employer. For the purpose of being consistent with my troubleshooting methodology, I have used my template; however, this is a shorter and modified version of it to avoid wordiness.

Provisioning Services™

The first series of case studies are based on Citrix Provisioning Server. PVS is a critical component of enterprises and the XenApp and XenDesktop environments and is often blamed for outages even if the root cause is different (for example, underlying network or storage issues). Problems in the PVS systems usually have high visibility within an organization because the delivery of XenApp Server...