You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

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Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes

2. Personalizing SCSM 2016 Administration FREE CHAPTER

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Provance

Provance, a Microsoft integration and solutions partner, provides asset life cycle management extensions for SCSM.

Provance IT Asset Management

Provance IT Asset Management is a process management pack that runs within System Center Service Manager. Provance IT Asset Management works with both your IT and business systems to bring together isolated silos of asset-related operational and financial information into a unified actionable view.

Integration with Active Directory, Configuration Manager, Operations Manager, Orchestrator, Virtual Machine Manager, and Data Management Pack 2012, lets you easily import and associate detailed hardware and software configuration data with business data gathered from your ERP, finance, procurement, invoicing, and human resource systems. Provance IT Asset Management brings together and reconciles asset detail from multiple sources - auto discovery solutions, business systems, manual entry, CSV or flat files, spreadsheets, and databases - and provides...