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You're reading from Mastering Microsoft Dynamics 365 Customer Engagement An advanced guide to developing and customizing CRM solutions to improve your business applications

Product type Paperback

Published in Feb 2019

Publisher Packt

ISBN-13 9781788990226

Length 572 pages

Edition 2nd Edition

Languages

JavaScript

Tools

Dynamics 365

Concepts

CRM

Author (1):

Deepesh Somani

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Table of Contents (21) Chapters

Preface

1. Section 1: Introduction to Sales, Service, and Marketing Modules with a Unified User Interface

2. Working with Sales FREE CHAPTER

3. Working with Service

4. Working with Marketing

5. Understanding the New Unified User Interface

6. Section 2: Understanding Customization and App Design

7. Designing Unified Interface Apps

8. Customization Enhancements in Dynamics 365

9. Business Process Flows and Rules in Dynamics 365

10. Section 3: Development Enhancements and Code Improvements in Dynamics 365

11. Client-Side Scripting

12. Plugin Development with Dynamics 365

13. Working with the XRM Framework

14. Mobile Enhancements in Dynamics 365

15. Virtual Entities in Dynamics 365

16. Section 4: Learning about the Portal, Configuration, and Security Enhancements in Dynamics 365

17. Working with Dynamics 365 Portals

18. Configuration Enhancements in Dynamics 365

19. Analytics with Dynamics 365 (Word and Excel Templates)

20. Other Books You May Enjoy

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Section 3: Development Enhancements and Code Improvements in Dynamics 365

Now that we understand client-side scripts, web APIs will be the focus point at the beginning of this section. This section will cover how plugins can be used by power users in Dynamics 365 to create automations and enhance the functionality of Dynamics 365. This section goes on to cover the Dynamics CRM xRM Framework concepts. Further on, you will learn about the Dynamics 365 mobile client; that is, Unified Interface for mobile and tablet devices. Finally, you will learn how to use virtual entities in Dynamics 365.

The following chapters will be covered in this section:

Chapter 8, Client-Side Scripting
Chapter 9, Plugin Development with Dynamics CRM
Chapter 10, Working with the XRM Framework
Chapter 11, Mobile Enhancements in Dynamics 365
Chapter 12, Virtual Entity in Dynamics 365

...

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Authors (1)

Deepesh Somani

Deepesh Somani is a Microsoft Dynamics CRM architect/practice lead at Dynamisity and a corporate trainer. He has been a Microsoft MVP awardee since 2015 and was recognized as one of the top 50 CRM bloggers in 2019 by Feedspot. He has developed 14 free tools with 7,000 downloads and a Learning Dynamics CRM app with 1,500 downloads and 4.4 rating on the Play Store. He is experienced in working in different domains with teams from many countries and multinational companies and has authored two other Packt books.

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