Every day we interact with many elements in our environment, for example, turning off the alarm clock, opening doors, greeting our neighbors, or brushing our teeth.
Some of these interactions are positive, whereas other interactions can become really frustrating. We enjoy a fresh drink while relaxing on a sunny day. However, nobody likes waiting in a queue, getting lost in a building, or filling in long forms. Well-designed products and services result in positive interactions.
A saucepan with handles like the one shown in the preceding image is hard to lift when it is full. This is part of The Uncomfortable, a collection of deliberately inconvenient everyday objects, designed by Athens-based architect Katerina Kamprani. Unfortunately, finding uncomfortable objects around us is not that unusual (refer to the source available at https://www.flickr.com/photos/colalife/14624508474/).
The User Experience (UX) of a product or service is defined by how we perceive the summary of our interactions with it. A positive UX is the result of a careful design that is centered on the user needs. This perspective represents a big departure from the classical technology-driven approach that has produced many unusable products throughout history.
This book provides real-word guidance for a user-centered design process. The process described is based on both sound design theory and practical experience. We shall describe the steps to create successful mobile products and provide advice on how to apply these steps in the real world.
In this chapter, you'll learn the following essential aspects of a user-centered design:
- How to adopt a user-centered perspective
- The principles that make a product well-designed
- The basic steps in the design process
- The general challenges you'll find when you apply the concepts learned in the real world
All of these aspects are important for the design of mobile apps, but they are also useful in the design of other products.
