Beginning the web service journey
ServiceNow was born in the cloud. Every instance has native capability to share all its information in a variety of formats, without any configuration, directly over the Web.
People are often most comfortable browsing the Web when they see words, pictures, and some nice formatting. So ServiceNow uses forms, lists, and various widgets to make sense of the data in the instance.
But pictures don't mean much to a computer, nor do reams of text. So ServiceNow can output the same information you see in a form or a list in many other formats. It is your data-you can decide what to do with it.
Pulling data out of ServiceNow
ServiceNow can output in many different formats, all transferred via the Web. We'll explore each one of these, and more, in this chapter:
Among file-based data, we will discuss CSV, XML, PDF, and Excel documents
Among Web-based data, we will cover RSS, JSON, REST, and SOAP
Downloading file-based data
Chapter 6, Events, Notifications, and Reporting, ...
