Search icon CANCEL
Subscription
0
Cart icon
Your Cart (0 item)
Close icon
You have no products in your basket yet
Arrow left icon
Explore Products
Best Sellers
New Releases
Books
Videos
Audiobooks
Learning Hub
Free Learning
Arrow right icon
Puppet 5 Essentials Third Edition
Puppet 5 Essentials Third Edition

Puppet 5 Essentials Third Edition: A fast-paced guide to automating your infrastructure , Third Edition

Arrow left icon
Profile Icon Martin Alfke Profile Icon Felix Frank
Arrow right icon
€36.99
Full star icon Empty star icon Empty star icon Empty star icon Empty star icon 1 (1 Ratings)
Paperback Sep 2017 262 pages 3rd Edition
eBook
€20.98 €29.99
Paperback
€36.99
Subscription
Free Trial
Renews at €18.99p/m
Arrow left icon
Profile Icon Martin Alfke Profile Icon Felix Frank
Arrow right icon
€36.99
Full star icon Empty star icon Empty star icon Empty star icon Empty star icon 1 (1 Ratings)
Paperback Sep 2017 262 pages 3rd Edition
eBook
€20.98 €29.99
Paperback
€36.99
Subscription
Free Trial
Renews at €18.99p/m
eBook
€20.98 €29.99
Paperback
€36.99
Subscription
Free Trial
Renews at €18.99p/m

What do you get with Print?

Product feature icon Instant access to your digital eBook copy whilst your Print order is Shipped
Product feature icon Paperback book shipped to your preferred address
Product feature icon Download this book in EPUB and PDF formats
Product feature icon Access this title in our online reader with advanced features
Product feature icon DRM FREE - Read whenever, wherever and however you want
OR
Modal Close icon
Payment Processing...
tick Completed

Shipping Address

Billing Address

Shipping Methods
Table of content icon View table of contents Preview book icon Preview Book

Puppet 5 Essentials Third Edition

Writing Your First Manifests

Configuration management has become essential to the IT world. Faster development using agile methods has a huge impact on IT operations that need to keep pace with the faster deployment of systems. Server operations in general are hardly even feasible without a robust management infrastructure. Among the available tools, Puppet has established itself as one of the most popular and widespread solutions. Originally written by Luke Kanies, the tool is now distributed under the terms of Apache License 2.0 and maintained by Luke's company, Puppet Inc. It boasts a large and bustling community, rich APIs for plugins and supporting tools, outstanding online documentation, and a great security model based on SSL authentication.

Like all configuration management systems, Puppet allows you to maintain a central repository of infrastructure definitions, along with a toolchain to enforce the desired state on the systems under management. The whole feature set is quite impressive. This book will guide you through some steps to quickly grasp the most important aspects and principles of Puppet.

In this chapter, we will cover the following topics:

  • Getting started
  • Introducing resources, parameters, and properties
  • Interpreting the output of the puppet apply command
  • Using variables
  • Adding control structures in manifests
  • Controlling the order of execution
  • Implementing resource interaction
  • Examining Puppet core resource types

Getting started

Installing Puppet is easy. On large Linux distributions, you can just install the Puppet package via apt-get or yum.

The installation of Puppet can be done in the following ways:

  • From default operating system repositories
  • From Puppet Inc

The former way is generally simpler. Chapter 2, Puppet Server and Agents, provides simple instructions to install the Puppet Inc packages. A platform-independent way to install Puppet is to get the puppet Ruby gem. This is fine for testing and managing single systems, but it is not recommended for production use.

After installing Puppet, you can use it right away. Puppet is driven by manifests, the equivalent of scripts or programs, written in Puppet's Domain-Specific Language (DSL). Let's start with the obligatory Hello, world! manifest:

# hello_world.pp
notify { 'Hello, world!':
}
Downloading the example code:
You can download the example code files for all the Packt Publishing books you have purchased from your account at http://www.packtpub.com. If you purchased this book elsewhere, you can visit http://www.packtpub.com/support and register yourself to have the files emailed directly to you.

To put the manifest to work, use the following command (we avoided the term execute on purpose-manifests cannot be executed; more details will follow around the middle of this chapter):

root@puppetmaster:~# puppet apply hello_world.pp
Notice: Compiled catalog for puppetmaster.example.net in environment production in 0.45 seconds
Notice: Hello, world!
Notice: /Stage[main]/Main/Notify[Hello, world!]/message: defined 'message' as 'Hello, world!'
Notice: Applied catalog in 0.03 seconds
The package from Puppet Inc. bundles all required software components and installs to /opt/puppetlabs. In the case that the puppet command cannot be found, you can either specify the full path (/opt/puppetlabs/bin/puppet) or you can refresh your shell environment (exec bash, or log out and log in again).

Before we take a look at the structure of the manifest and the output from the puppet apply command, let's do something useful, just as an example. Puppet comes with its own background service. Let's assume that you want to learn the basics before letting it mess with your system. You can write a manifest to have Puppet make sure that the service is not currently running and will not be started at system boot:

# puppet_service.pp
service { 'puppet':
ensure => 'stopped',
enable => false,
}

To control system processes, boot options, software installation, and the same as the Puppet needs to be run with root privileges. This is the most common way to invoke the tool, because Puppet will often manage OS-level facilities. Apply your new manifest with root access, either through sudo or from a root shell, as shown in the following transcript:

root@puppetmaster:~# puppet apply puppet_service.pp
Notice: Compiled catalog for puppetmaster.example.net in environment production in 0.61 seconds
Notice: /Stage[main]/Main/Service[puppet]/ensure: ensure changed 'running' to 'stopped'
Notice: Applied catalog in 0.15 seconds

Now, Puppet has disabled the automatic startup of its background service for you. Applying the same manifest again has no effect, because the necessary steps are already complete:

root@puppetmaster:~# puppet apply puppet_service.pp
Notice: Compiled catalog for puppetmaster.example.net in environment
production in 0.62 seconds
Notice: Applied catalog in 0.07 seconds

This reflects a standard behavior in Puppet: Puppet resources are idempotent, which means that every resource first compares the actual (system) with the desired (Puppet) state and only initiates actions in case there is a difference (configuration drift).

You will often get this output from Puppet. It tells you that everything is as it should be. As such, this is a desirable outcome, like the all clean output from git status.

Introducing resources, parameters, and properties

Each of the manifests you wrote in the previous section declared one respective resource. Resources are the elementary building blocks of manifests. Each has a type (in this case, notify and service, respectively) and a name or title (Hello, world! and puppet). Each resource is unique to a manifest, and can be referenced by the combination of its type and name, such as Service["puppet"]. Finally, a resource also comprises a list of zero or more attributes. An attribute is a key-value pair, such as "enable => false".

Attribute names cannot be chosen arbitrarily. They are part of the Puppet resource type. Puppet differentiates between two different attributes: parameters and properties. Each resource type supports a specific set of attributes. Parameters describe the way that Puppet should deal with a resource type. Properties describe a specific setting of a resource. Certain parameters are available for all resource types (metaparameters), and some names are just very common, such as ensure. The service type supports the ensure property, which represents the status of the managed process. Its enabled property, on the other hand, relates to the system boot configuration (with respect to the service in question).

We have used the terms attribute, property, and parameter in a seemingly interchangeable fashion. Don't be deceived-there are important distinctions. Property and parameter are the two different kinds of attributes that Puppet uses.

You have already seen two properties in action. Let's look at a parameter:

service { 'puppet':
ensure => 'stopped',
enable => false,
provider => 'upstart',
}

The provider parameter tells Puppet that it needs to interact with the upstart subsystem to control its background service, as opposed to systemd or init. If you don't specify this parameter, Puppet makes an educated guess. There is quite a multitude of supported facilities to manage services on a system. You will learn more about providers and their automatic choosing later on.

The difference between parameters and properties is that the parameter merely indicates how Puppet should manage the resource, not what a desired state is. Puppet will only take action on property values. In this example, these are ensure => 'stopped' and enable => false. For each such property, Puppet will perform the following tasks:

  • Test whether the resource is already in sync with the target state
  • If the resource is not in sync, it will trigger a sync action

A property is considered to be in sync when the system entity that is managed by the given resource (in this case, the upstart service configuration for Puppet) is in the state that is described by the property value in the manifest. In this example, the ensure property will be in sync only if the puppet service is not running. The enable property is in sync if upstart is not configured to launch Puppet at system start.

As a mnemonic concerning parameters versus properties, just remember that properties can be out of sync, whereas parameters cannot.

Puppet also allows you to read your existing system state by using the puppet resource command:

root@puppetmaster:~# puppet resource user root
user { 'root':
ensure => 'present',
comment => 'root',
gid => '0',
home => '/root',
password => '$6$17/7FtU/$TvYEDtFgGr0SaS7xOVloWXVTqQxxDUgH.
eBKJ7bgHJ.hdoc03Xrvm2ru0HFKpu1QSpVW/7o.rLdk/9MZANEGt/',
password_max_age => '99999',
password_min_age => '0',
shell => '/bin/bash',
uid => '0',
}

Please note that some resource types will return read-only attributes (for example, the file resource type will return mtime and ctime). Refer to the appropriate type's documentation.

Interpreting output of the puppet apply command

As you have already witnessed, the output presented by Puppet is rather verbose. As you get more experienced with the tool, you will quickly learn to spot the crucial pieces of information. Let's first take a look at the informational messages, though. Apply the service.pp manifest once more:

root@puppetmaster:~# puppet apply puppet_service.pp
Notice: Compiled catalog for puppetmaster.example.net in environment production in 0.48 seconds
Notice: Applied catalog in 0.05 seconds

Puppet took no particular action. You only get two timings: one from the compiling phase of the manifest, and the other from the catalog application phase. The catalog is a comprehensive representation of a compiled manifest. Puppet bases all its efforts concerning the evaluation and syncing of resources on the content of its current catalog.

Now, to quickly force Puppet to show you some more interesting output, pass it a one-line manifest directly from the shell. Regular users of Ruby or Perl will recognize the call syntax:

# puppet apply -e'service { "puppet": enable => true, }'
Notice: Compiled catalog for puppetmaster.example.net in environment production in 0.62 seconds
Notice: /Stage[main]/Main/Service[puppet]/enable: enable changed 'false' to 'true'
Notice: Applied catalog in 0.12 seconds.
We prefer double quotes in manifests that get passed as command-line arguments, because on the shell, the manifest should be enclosed in single quotes as a whole.

You instructed Puppet to perform yet another change on the Puppet service. The output reflects the exact change that was performed. Let's analyze this log message:

  • The Notice: keyword at the beginning of the line represents the log level. Other levels include Warning, Error, and Debug
  • The property that changed is referenced with a whole path, starting with Stage[main]. Stages are beyond the scope of this book, so you will always just see the default of main here
  • The next path element is Main, which is another default. It denotes the class in which the resource was declared. You will learn about classes in Chapter 4, Combining Resources in Classes and Defined Types
  • Next, is the resource. You already learned that Service[puppet] is its unique reference
  • Finally, enable is the name of the property in question. When several properties are out of sync, there will usually be one line of output for each property that gets synchronized
  • The rest of the log line indicates the type of change that Puppet saw fit to apply. The wording depends on the nature of the property. It can be as simple as created, for a resource that is newly added to the managed system, or a short phrase, such as changed false to true

Dry testing your manifest

Another useful command-line switch for puppet apply is the --noop option.
It instructs Puppet to refrain from taking any action on unsynced resources.
Instead, you only get a log output that indicates what will change without the switch. This is useful in determining whether a manifest would possibly break anything on your system:

root@puppetmaster:~# puppet apply puppet_service.pp --noop
Notice: Compiled catalog for puppetmaster.example.net in environment production in 0.63 seconds
Notice: /Stage[main]/Main/Service[puppet]/enable: current_value true, should be false (noop)
Notice: Class[Main]: Would have triggered 'refresh' from 1 events
Notice: Stage[main]: Would have triggered 'refresh' from 1 events
Notice: Applied catalog in 0.06 seconds
The output format is the same as before, with a (noop) marker trailing the notice about the sync action. This log can be considered a preview of what will happen when the manifest is applied without the --noop switch.

The additional notices about triggered refreshes will be described later, and can be ignored for the moment. You will have a better understanding of their significance after finishing this chapter and Chapter 4, Combining Resources in Classes and Defined Types.

Using variables

Variable assignment works just like it does in most scripting languages. Any variable name is always prefixed with the $ sign:

$download_server = 'img2.example.net'
$url = "https://${download_server}/pkg/example_source.tar.gz"

Also, just like most scripting languages, Puppet performs variable value substitution in strings that are in double quotes, but no interpolation at all in single-quoted strings.

Variables are useful for making your manifest more concise and comprehensible. They help you with the overall goal of keeping your source code free from redundancy. An important distinction from variables in imperative programming and scripting languages is the immutability of variables in Puppet manifests. Once a value has been assigned, it cannot be overwritten.

Why is it called a variable at all if it is a constant? One should never look at Puppet as a tool that manages a single system. For a single system, a Puppet variable might look like a constant, but Puppet manages a multitude of systems with different operating systems. Across all these systems, variables will be different and not constants.

Variable types

As of Puppet 3.x, there are only four variable types: strings, arrays, hashes, and Booleans. Puppet 4 introduces a rich data type system. The new data type system will be explained at the end of, Chapter 7, New Features from Puppet 4 and 5. The basic variable types work much like their respective counterparts in other languages. Depending on your background, you might be familiar with using associative arrays or dictionaries as semantic equivalents to Puppet's hash type:

$a_bool = true
$a_string = 'This is a string value'
$an_array = [ 'This', 'forms', 'an', 'array' ]
$a_hash = {
'subject' => 'Hashes',
'predicate' => 'are written',
'object' => 'like this',
'note' => 'not actual grammar!',
'also note' => [ 'nesting is',
{ 'allowed' => ' of course' } ],
}

Accessing the values is equally simple. Note that the hash syntax is similar to that of Ruby, not Perl:

$x = $a_string
$y = $an_array[1]
$z = $a_hash['object']

Strings can be used as resource attribute values, but it's worth noting that a resource title can also be a variable reference:

package { $apache_package:
ensure => 'installed'
}

It's intuitively clear what a string value means in this context. But you can also pass arrays here to declare a whole set of resources in one statement. The following manifest manages three packages, making sure that they are all installed:

$packages = [
'apache2',
'libapache2-mod-php5',
'libapache2-mod-passenger',
]
package { $packages:
ensure => 'installed'
}

You will learn how to make efficient use of hash values in later chapters.

The array does not need to be stored in a variable to be used, but it is a good practice in some cases.

Data types

The data type system in Puppet 4 allows you to check and verify whether a variable is of a specific data type. This prevents code from behaving incorrectly when (for example) it expects an array but receives a Boolean value.

The full power of data types will be explained in Chapter 7, New Features from Puppet 4 and 5. Within Puppet manifests, it is possible to check for data types using the regexp control structure.

Puppet has core data types and abstract data types. The core data types are the most commonly used types of data, such as string or integer, whereas abstract data types allow for more sophisticated type validation, such as optional or variant.

Prior to dealing with data types, we must understand the concept of control structures within Puppet manifests.

Adding control structures in manifests

So far, you have written three simple manifests while following the instructions in this chapter. Each comprised only one resource, and one of them was given on the command line using the -e option. Of course, you would not want to write distinct manifests for each possible circumstance. Instead, just as how Ruby or Perl scripts branch out into different code paths, there are structures that make your Puppet code flexible and reusable for different circumstances.

The most common control element is the if/else block. It is quite similar to its equivalents in many programming languages:

if 'mail_lda' in $needed_services {
service { 'dovecot': enable => true }
} else {
service { 'dovecot': enable => false }
}

The Puppet DSL also has a case statement, which is reminiscent of its counterparts in other languages as well:

case $role {
‘imap_server’: {
package { ‘dovecot’: ensure => installed, }
service { ‘dovecot’: ensure => running, }
}
/_webservers$/: {
service { [‘apache’, ‘ssh’]: ensure => running, }
}
default: {
service { ‘ssh’: ensure => running, }
}
}

At the second matcher, you can see how it is possible to use regular expressions.

The case statement can also be used to switch to specific code based on variable data types:

case $role {
Array: {
include $role[0]
}
String: {
include $role
}
default: {
notify { 'This nodes $role variable is neither an
Array nor a String':}
}
}

A variation of the case statement is the selector. It's an expression, not a statement, and can be used in a fashion similar to the ternary if/else operator found in C-like languages:

package { 'dovecot':
ensure => $role ? {
'imap_server' => 'installed',
/desktop$/ => 'purged',
default => 'removed',
},
}

Similar to the case statement, the selector can also be used to return results, depending on the data types:

package { 'dovecot':
ensure => $role ? {
Boolean => 'installed',
String => 'purged',
default => 'removed',
},
}

The selector should be used with caution, because in more complex manifests, this syntax will impede readability.

Controlling the order of execution

With what you've seen this far, you might have got the impression that Puppet's DSL is a specialized scripting language. That is actually quite far from the truth. A manifest is not a script or program. The language is a tool to model a system state through a set of resources, including files, packages, and cron jobs, among others.

The whole paradigm is different from that of scripting languages. Ruby or Perl are imperative languages that are based around statements that will be evaluated in a strict order. The Puppet DSL is declarative, which means that the manifest declares a set of resources that are expected to have certain properties. These resources are put into a catalog, and Puppet then tries to build a path through all declared resources. The compiler parses the manifests in order, but the configurer applies resources in a very different way.

In other words, the manifests should always describe what you expect to be the end result. The specifics of what actions need to be taken to get there are decided by Puppet.

To make this distinction more clear, let's look at an example:

package { 'haproxy':
ensure => 'installed',
}
file {'/etc/haproxy/haproxy.cfg':
ensure => file,
owner => 'root',
group => 'root',
mode => '0644',
source => 'puppet:///modules/haproxy/etc/haproxy/haproxy.cfg',
}
service { 'haproxy':
ensure => 'running',
}

With this manifest, Puppet will make sure that the following state is reached:

  1. The HAproxy package is installed.
  2. The haproxy.cfg file has specific content, which has been prepared in a file in /etc/puppet/modules/.
  3. HAproxy is started.

To make this work, it is important that the necessary steps are performed in order:

  • A configuration file cannot usually be installed before the package because there is not yet a directory to contain it
  • The service cannot start before installation either. If it becomes active before the configuration is in place, it will use the default settings from the package instead

This point is being stressed because the preceding manifest does not, in fact, contain cues for Puppet to indicate such a strict ordering. Without explicit dependencies, Puppet is free to put the resources in any order it sees fit.

The recent versions of Puppet allow a form of local manifest-based ordering, so the presented example will actually work as is. The manifest-based ordering can be configured in the puppet.conf configuration file as follows:

ordering = manifest

This setting is default for Puppet 4. It is still important to be aware of the ordering principles because the implicit order is difficult to determine in more complex manifests, and as you will learn soon, there are other factors that will influence the order.

Declaring dependencies

The easiest way to bring order to such a straightforward manifest is resource chaining. The syntax for this is a simple ASCII arrow between two resources:

package { 'haproxy':
ensure => 'installed',
}
->
file { '/etc/haproxy/haproxy.cfg':
ensure => file,
owner => 'root',
group => 'root',
mode => '0644',
source => 'puppet:///modules/haproxy/etc/haproxy/haproxy.cfg',
}
->
service {'haproxy':
ensure => 'running',
}

This is only viable if all the related resources can be written next to each other. In other words, if the graphic representation of the dependencies does not form a straight chain, but more of a tree, star, or any other shape, this syntax is not sufficient.

Internally, Puppet will construct an ordered graph of resources and synchronize them during a traversal of that graph.

A more generic and flexible way to declare dependencies is through special metaparameters-parameters that are eligible for use with any resource type. There are different metaparameters, most of which have nothing to do with ordering (you have seen provider in an earlier example). For resource ordering, Puppet offers the metaparameters require and before.
Both take one or more references to a declared resource as their value. As was previously mentioned, Puppet references have a special syntax:

Type['title']
e.g.
Package['haproxy']
You can only build references to resources that are declared in the catalog. You cannot build and use references to something that is not managed by Puppet, even when it exists on the managed system.

Here is the HAproxy manifest, ordered using the require metaparameter:

package { 'haproxy':
ensure => 'installed',
}
file {'/etc/haproxy/haproxy.cfg':
ensure => file,
owner => 'root',
group => 'root',
mode => '0644',
source => 'puppet:///modules/haproxy/etc/haproxy/haproxy.cfg',
require => Package['haproxy'],
}
service {'haproxy':
ensure => 'running',
require => File['/etc/haproxy/haproxy.cfg'],
}

The following manifest is semantically identical, but relies on the before metaparameter rather than require:

package { 'haproxy':
ensure => 'installed',
before => File['/etc/haproxy/haproxy.cfg'],
}
file { '/etc/haproxy/haproxy.cfg':
ensure => file,
owner => 'root',
group => 'root',
mode => '0644',
source => 'puppet:///modules/haproxy/etc/haproxy/haproxy.cfg',
before => Service['haproxy'],
}
service { 'haproxy':
ensure => 'running',
}
The manifest can also mix both styles of notation, of course. This is left as a reader exercise with no dedicated depiction.

The require metaparameter usually leads to more understandable code because it expresses the dependency of the annotated resource on another resource. The before parameter, on the other hand, implies a dependency that a referenced resource forms upon the current resource. This can be counter-intuitive, especially for frequent users of packaging systems (which usually implement a require-style dependency declaration).

Sometimes, it might be difficult to decide whether to use require or before. In simple cases, most people prefer require. In some cases, it is easier to use before. Think of services that have multiple configuration files. Keeping information about the configuration file and the requirement in a single place reduces errors caused by forgetting to also adopt changes to the service when adding or removing additional configuration files. Take a look at the following example code:

file { '/etc/apache2/apache2.conf':
ensure => file,
before => Service['apache2'],
}
file { '/etc/apache2/httpd.conf':
ensure => file,
before => Service['apache2'],
}
service { 'apache2':
ensure => running,
enable => true,
}

In the example, all dependencies are declared within the file resource declarations. If you use the require parameter instead, you will always need to touch at least two resources in case of changes:

file { '/etc/apache2/apache2.conf':
ensure => file,
}
file { '/etc/apache2/httpd.conf':
ensure => file,
}
service { 'apache2':
ensure => running,
enable => true,
require => [
File['/etc/apache2/apache2.conf'],
File['/etc/apache2/httpd.conf'],
],
}

Will you remember to update the service resource declaration whenever you add a new file to be managed by Puppet? Consider another, simpler example:

if $os_family == 'Debian' {
file { '/etc/apt/preferences.d/example.net.prefs':
content => '...',
before => Package['apache2'],
}
}
package { 'apache2':
ensure => 'installed',
}

The file in the preferences.d directory only makes sense for Debian-like systems; that's why the package cannot safely require it. If the manifest is applied on a different OS, such as CentOS, the apt preferences file will not appear in the catalog thanks to the if clause. If the package had it as a requirement regardless, the resulting catalog would be inconsistent, and Puppet would not apply it. Specifying before in the file resource is safe, and semantically equivalent.

The before metaparameter is outright necessary in situations like this one, and can make the manifest code more elegant and straightforward in other scenarios. Familiarity with both before and require is advisable.

Error propagation

Defining requirements serves another important purpose. References on declared resources will only be validated as successful references if the depended-upon resource was finished successfully. This can be seen as a kind of stop point inside Puppet DSL code, when a required resource is not synchronized successfully.

For example, a file resource will fail if the URL of the source file is broken:

file { '/etc/haproxy/haproxy.cfg':
ensure => file,
source => 'puppet:///modules/haproxy/etc/haproxy.cfg',
}

One path segment is missing here. Puppet will report that the file resource could not be synchronized:

root@puppetmaster:~# puppet apply typo.pp
Notice: Compiled catalog for puppetmaster.example.net in environment production in 0.62 seconds
Error: /Stage[main]/Main/File[/etc/haproxy/haproxy.cfg]: Could not evaluate: Could not retrieve information from environment production source(s) puppet:///modules/haproxy/etc/haproxy.cfg
Notice: /Stage[main]/Main/Service[haproxy]: Dependency File[/etc/haproxy/haproxy.cfg] has failures: true
Warning: /Stage[main]/Main/Service[haproxy]: Skipping because of failed dependencies
Notice: Applied catalog in 0.06 seconds

In this example, the Error line describes the error caused by the broken URL. The error propagation is represented by the Notice and Warning lines below it.

Puppet failed to apply changes to the configuration file; it cannot compare the current state to the nonexistent source. As the service depends on the configuration file, Puppet will not even try to start it. This is for safety: if any dependencies cannot be put into the defined state, Puppet must assume that the system is not fit for the application of the dependent resource.

This is another important reason to make use of resource dependencies. Remember that both the chaining arrow and the before metaparameter imply error propagation as well.

Avoiding circular dependencies

Before you learn about another way in which resources can interrelate, there is an issue that you should be aware of: dependencies must not form circles. Let's visualize this in an example:

file { '/etc/haproxy':
ensure => 'directory',
owner => 'root',
group => 'root',
mode => '0644',
}
file { '/etc/haproxy/haproxy.cfg':
ensure => file,
owner => 'root',
group => 'root',
mode => '0644',
source => 'puppet:///modules/haproxy/etc/haproxy/haproxy.cfg',
}
service { 'haproxy':
ensure => 'running',
require => File['/etc/haproxy/haproxy.cfg'],
before => File['/etc/haproxy'],
}

The dependency circle in this manifest is somewhat hidden (as will likely be the case for many such circles that you will encounter during regular use of Puppet).
It is formed by the following relations:

  • The File['/etc/haproxy/haproxy.cfg'] auto-requires the parent directory, File['/etc/haproxy']. This is an implicit, built-in dependency
  • The parent directory, File['/etc/haproxy'], requires Service['haproxy'] due to its before metaparameter
  • The Service['haproxy'] service requires the File['/etc/haproxy/haproxy.cfg'] config

Implicit dependencies exist for the following resource combinations, among others:

  • If a directory and a file inside the directory are declared, Puppet will first create the directory and then the file
  • If a user and his/her primary group is declared, Puppet will first create the group and then the user
  • If a file and the owner (user) are declared, Puppet will first create the user and then the file

Granted, the preceding example is contrived-it will not make sense to manage the service before the configuration directory. Nevertheless, even a manifest design that is apparently sound can result in circular dependencies. This is how Puppet will react to such a design:

root@puppetmaster:~# puppet apply circle.pp
Notice: Compiled catalog for puppetmaster.example.net in environment production in 0.62 seconds
Error: Failed to apply catalog: Found 1 dependency cycle:
(File[/etc/haproxy/haproxy.cfg] =>
Service[haproxy] =>
File[/etc/haproxy] => File[/etc/haproxy/haproxy.cfg])

Try the '--graph' option and opening the resulting '.dot' file in OmniGraffle or GraphViz

The output helps you locate the offending relation(s). For very wide dependency circles with lots of involved resources, the textual rendering is difficult to analyze. Therefore, Puppet also gives you the opportunity to get a graphical representation of the dependency graph through the --graph option.

If you do this, Puppet will include the full path to the newly created .dot file in its output. Its content looks similar to Puppet's output:

digraph Resource_Cycles {
label = "Resource Cycles"
"File[/etc/haproxy/haproxy.cfg]" ->"Service[haproxy]" ->"File[/etc/haproxy]" ->"File[/etc/haproxy/haproxy.cfg]"
}

This is not helpful by itself, but it can be fed directly into tools such as dotty to produce an actual diagram.

To summarize, resource dependencies are helpful in keeping Puppet from acting upon resources in unexpected or uncontrolled situations. They are also useful in restricting the order of resource evaluation.

Implementing resource interaction

In addition to dependencies, resources can also enter a similar yet different mutual relation. Remember the pieces of output that we skipped earlier. They are as follows:

root@puppetmaster:~# puppet apply puppet_service.pp --noop
Notice: Compiled catalog for puppetmaster.example.net in environment production in 0.62 seconds
Notice: /Stage[main]/Main/Service[puppet]/ensure: current_value running, should be stopped (noop)
Notice: Class[Main]: Would have triggered 'refresh' from 1 events
Notice: Stage[main]: Would have triggered 'refresh' from 1 events
Notice: Applied catalog in 0.05 seconds

Puppet mentions that refreshes would have been triggered for the reason of an event. Such events are emitted by resources whenever Puppet acts on the need for a sync action. Without explicit code to receive and react to events, they just get discarded.

The mechanism to set up such event receivers is named in an analogy of a generic publish/subscribe queue; resources get configured to react to events using the subscribe metaparameter. There is no publish keyword or parameter, since each and every resource is technically a publisher of events (messages). Instead, the counterpart of the subscribe metaparameter is called notify, and it explicitly directs generated events at referenced resources.

One of the most common practical uses of the event system is to reload service configurations. When a service resource consumes an event (usually from a change in a config file), Puppet invokes the appropriate action to make the service restart.

If you instruct Puppet to do this, it can result in brief service interruptions due to this restart operation. Note that if the new configuration causes an error, the service might fail to start and stay offline.

The following code example shows the relationships between the haproxy package, the corresponding haproxy configuration file, and the haproxy service:

file { '/etc/haproxy/haproxy.cfg':
ensure => file,
owner => ‘root’,
group => ‘root’
mode => ‘0644’
source => ‘puppet:///modules/haproxy/etc/haproxy/haproxy.cfg',
require => Package['haproxy'],
}
service { 'haproxy':
ensure => 'running',
subscribe => File['/etc/haproxy/haproxy.cfg'],
}

If the notify metaparameter is to be used instead, it must be specified for the resource that emits the event:

file { '/etc/haproxy/haproxy.cfg':
ensure => file,
owner => 'root',
group => 'root',
mode => '0644',
source => 'puppet:///modules/haproxy/etc/haproxy/haproxy.cfg',
require => Package['haproxy'],
notify => Service['haproxy'],
}
service { 'haproxy':
ensure => 'running',
}

This will likely feel reminiscent of the before and require metaparameters, which offer symmetrical ways of expressing an interrelation of a pair of resources just as well. This is not a coincidence, these metaparameters are closely related to each other:

  • The resource that subscribes to another resource implicitly requires it
  • The resource that notifies another is implicitly placed before the later one in the dependency graph

In other words, subscribe is the same as require, except for the dependent resource receiving events from its peer. The same holds true for notify and before.

The chaining syntax is also available for signaling. To establish a signaling relation between neighboring resources, use an ASCII arrow with a tilde, ~>, instead of the dash in ->:

file { '/etc/haproxy/haproxy.cfg': … }
~>
service { 'haproxy': … }

The service resource type is one of the two notable types that support refreshing when resources get notified (the other will be discussed in the next section). There are others, but they are not as ubiquitous.

Examining Puppet core resource types

To complete our tour of the basic elements of a manifest, let's take a closer look at the resource types that you have already used, and some of the more important ones that you have not yet encountered and are part of Puppet's base installation.

You probably already have a good feeling for the file type, which will ensure the existence of files and directories, along with their permissions. Pulling a file from a repository (usually, a Puppet module) using the source parameter is also a frequent use case.

For very short files, it is more economical to include the desired content right in the manifest:

file { '/etc/modules':
ensure => file,
content => "# Managed by Puppet!\n\ndrbd\n",
}
The double quotes allow expansion of escape sequences, such as \n.

Another useful capability is managing symbolic links:

file { '/etc/apache2/sites-enabled/001-puppet-lore.org':
ensure => 'link',
target => '../sites-available/puppet-lore.org',
}

You should be aware that the file resource type requires an absolute path and filename. If a relative path is used within the title, then Puppet will produce an error:

file { '../demo.txt':
ensure => file,
} puppet apply file_error.pp
Notice: Compiled catalog for puppetmaster.demo.example42.com in environment production in 0.09 seconds
Error: Parameter path failed on File[../demo.txt]: File paths must be fully qualified, not '../demo.txt' at /root/file_error.pp:1

The next type that you already know is package, and its typical usage is quite intuitive. Make sure that packages are either installed or removed. A notable use case that you have not yet seen is to use the basic package manager instead of apt or yum/zypper. This is useful if the package is not available from a repository:

package { 'haproxy':
ensure => present,
provider => 'dpkg',
source => '/opt/packages/haproxy-1.5.1_amd64.dpkg',
}

Your mileage usually increases if you make the effort of setting up a simple repository instead, so that the main package manager can be used after all.

Last but not least, there is a service type, the most important attributes of which you already know. It's worth pointing out that it can serve as a simple shortcut in cases where you don't wish to add a fully-fledged init script or something similar. With enough information, the base provider for the service type will manage simple background processes for you:

service { 'count-logins':
provider => 'base',
ensure => 'running',
enable => true,
binary => '/usr/local/bin/cnt-logins',
start => '/usr/local/bin/cnt-logins –daemonize',
has_status => true,
has_restart => true,
subscribe => File['/usr/local/bin/cnt-logins'],
}

Puppet will not only restart the script if it is not running for some reason, but will also restart it whenever the content of the referenced configuration file changes.
This only works if Puppet manages the file content and all changes propagate through Puppet only.

If Puppet changes any other property of the script file (for example, the file mode), that too will lead to a restart of the process.

Let's take a look at some other types you will probably need.

The user and group types

Especially in the absence of central registries, such as LDAP, it is useful to be able to manage user accounts on each of your machines. There are providers for all supported platforms; however, the available attributes vary. On Linux, the useradd provider is the most common. It allows the management of all fields in /etc/passwd, such as uid and shell, and also group memberships:

group { 'proxy-admins':
ensure => present,
gid => 4002,
}
user { 'john':
ensure => present,
uid => 2014,
home => '/home/john',
managehome => true, # <- adds -m to useradd
gid => 1000,
shell => '/bin/zsh',
groups => [ 'proxy-admins' ],
}

As with all resources, Puppet will not only make sure that the user and group exist, but also fix any divergent properties, such as the home directory.

Even though the user depends on the group: (because it cannot be added before the group exists), it need not be expressed in the manifest. The user automatically requires all necessary groups, similar to a file auto-requiring its parent directory.

Puppet will also happily manage your LDAP user accounts.

It was mentioned earlier that there are different attributes available, depending on the operating system. Linux (and the useradd provider) support setting a password, whereas on HP-UX (using the hp-ux provider), the user password cannot be set via Puppet.

In this case, Puppet will only show a warning saying that the user resource type is making use of an unsupported attribute, and will continue managing all other attributes. In other words, using an unsupported attribute in your Puppet DSL code will not break your Puppet run.

The exec resource type

There is one oddball resource type in the Puppet core. Remember our earlier assertion that Puppet is not a specialized scripting engine, but a tool that allows you to model part of your system state in a compelling DSL, and which is capable of altering your system to meet the defined goal. This is why you declare user and group, instead of invoking groupadd and useradd in order. You can do this because Puppet comes with support to manage such entities. This is vastly beneficial because Puppet also knows that, on different platforms, other commands are used for account management, and that the arguments can be subtly different on some systems.

Of course, Puppet does not have knowledge of all the conceivable particulars of any supported system. Say that you wish to manage an OpenAFS file server. There are no specific resource types to aid you with this. The ideal solution is to exploit Puppet's plugin system and to write your own types and providers so that your manifests can just reflect the AFS-specific configuration. This is not simple, though, and also not worthwhile in cases where you only need Puppet to invoke some exotic commands from very few places in your manifest.

For such cases, Puppet ships with the exec resource type, which allows the execution of custom commands in lieu of an abstract sync action.

For example, it can be used to unpack a tar ball in the absence of a proper package:

exec { 'tar cjf /opt/packages/homebrewn-3.2.tar.bz2':
cwd => '/opt',
path => '/bin:/usr/bin',
creates => '/opt/homebrewn-3.2',
}

The creates parameter is important for Puppet to tell whether the command needs running. Once the specified path exists, the resource counts as synchronized. For commands that do not create a telltale file or directory, there are the alternative parameters, onlyif and unless, to allow Puppet to query the sync state:

exec { 'perl -MCPAN -e "install YAML"':
path => '/bin:/usr/bin',
unless => 'cpan -l | grep -qP ^YAML\\b',
}

The query command's exit code determines the state. In the case of unless, the exec command runs if the query fails. This is how the exec type maintains idempotency. Puppet does this automatically for most resource types, but this is not possible for exec because synchronization is defined so arbitrarily. It becomes your responsibility as the user to define the appropriate queries per resource.

Finally, the exec type resources are the second notable case of receivers for events using notify and subscribe:

exec { 'apt-get update':
path => '/bin:/usr/bin',
subscribe => File['/etc/apt/sources.list.d/jenkins.list'],
refreshonly => true,
}

You can even chain multiple exec resources in this fashion so that each invocation triggers the next one. However, this is bad practice, and degrades Puppet to a (rather flawed) scripting engine. The exec resources should be avoided in favor of regular resources whenever possible. Some resource types that are not part of the core are available as plugins from the Puppet Forge. You will learn more about this topic in Chapter 5, Combining Classes, Configuration Files, and Extensions into Modules.

Since exec resources can be used to perform virtually any operation, they are sometimes abused to stand in for more proper resource types. This is a typical antipattern in Puppet manifests. It is safer to regard exec resources as the last resort or emergency exit that is only to be used if all other alternatives have been exhausted.

Ideally, your exec resource types are built as one-time only commands.

All Puppet installations have the type documentation built into the code, which is printable on the command line by using the puppet describe command:
puppet describe <type> [-s]
In case you are unsure whether a type exists, you can tell puppet describe to return a full list of all available resource types:
puppet describe --list

Let's briefly discuss two more types that are supported out of the box. They allow the management of cron jobs, mounted partitions, and shares respectively, which are all frequent requirements in server operations.

The cron resource type

A cron job mainly consists of a command and the recurring time and date at which to run the command. Puppet models the command and each date particle as a property of a resource with the cron type:

cron { 'clean-files':
ensure => present,
user => 'root',
command => '/usr/local/bin/clean-files',
minute => '1',
hour => '3',
weekday => [ '2', '6' ],
environment => '[email protected]',
}

The environment property allows you to specify one or more variable bindings for cron to add to the job.

The mount resource type

Finally, Puppet will manage all aspects of mountable filesystems for you, including their basic attributes, such as the source device and mount point, the mount options, and the current state. A line from the fstab file translates quite literally to a Puppet manifest:

mount { '/media/gluster-data':
ensure => 'mounted',
device => 'gluster01:/data',
fstype => 'glusterfs',
options => 'defaults,_netdev',
dump => 0,
pass => 0,
}

For this resource, Puppet will make sure that the filesystem is indeed mounted after the run. Ensuring the unmounted state is also possible, of course; Puppet can also just make sure the entry is present in the fstab file, or absent from the system altogether.

Summary

After installing Puppet on your system, you can use it by writing and applying manifests. These manifests are written in Puppet's DSL and contain descriptions of the desired state of your system. Even though they resemble scripts, they should not be considered as such. For one thing, they consist of resources instead of commands. These resources are generally not evaluated in the order in which they have been written. An explicit ordering should be defined through the require and before metaparameters instead.

Each resource has a couple of attributes: parameters and properties. Each property is evaluated in its own right; Puppet detects whether a change to the system is necessary to get any property into the state that is defined in the manifest. It will also perform such changes. This is referred to as synchronizing a resource or property.

The ordering parameters, require and before, are of further importance because they establish dependency of one resource on one or more others. This allows Puppet to skip parts of the catalog if an important resource cannot be synchronized. Circular dependencies must be avoided.

Each resource in the manifest has a resource type that describes the nature of the system entity that is being managed. Some of the types that are used most frequently are file, package, and service. Puppet comes with many types for convenient system management, and many plugins are available to add even more. Some tasks require the use of exec resources, but this should be done sparingly.

In Chapter 2, Puppet Server and Agents, we will introduce the master/agent setup.

Left arrow icon Right arrow icon
Download code icon Download Code

Key benefits

  • Breeze through Puppet's key features and performance improvements to bring real advantages to your IT infrastructure
  • Discover Puppet best practices to help you avoid common mistakes and pitfalls
  • Examples to help you get to grips with Puppet and succeed with everyday IT automation

Description

Puppet is a configuration management tool that allows you to automate all your IT configurations, giving you control over what you do to each Puppet Agent in a network, and when and how you do it. In this age of digital delivery and ubiquitous Internet presence, it's becoming increasingly important to implement scaleable and portable solutions, not only in terms of software, but also the system that runs it. This book gets you started quickly with Puppet and its tools in the right way. It highlights improvements in Puppet and provides solutions for upgrading. It starts with a quick introduction to Puppet in order to quickly get your IT automation platform in place. Then you learn about the Puppet Agent and its installation and configuration along with Puppet Server and its scaling options. The book adopts an innovative structure and approach, and Puppet is explained with flexible use cases that empower you to manage complex infrastructures easily. Finally, the book will take readers through Puppet and its companion tools such as Facter, Hiera, and R10k and how to make use of tool chains.

Who is this book for?

This book targets experienced IT professionals and new Puppet uses, who will learn all they need to know to go from installation to advanced automation. Get a rapid introduction to the essential topics and learn how to build best practices for advanced automation with Puppet.

What you will learn

  • Understand declarative configuration management
  • Make use of GIT-based deployment workflows
  • Extend Factor with secure elements
  • Create modular and reusable Puppet code
  • Extend your code base with publicly available Puppet modules
  • Separate logic from data by using Hiera
  • Understand and develop Puppet Roles and Profiles
Estimated delivery fee Deliver to Estonia

Premium delivery 7 - 10 business days

€25.95
(Includes tracking information)

Product Details

Country selected
Publication date, Length, Edition, Language, ISBN-13
Publication date : Sep 13, 2017
Length: 262 pages
Edition : 3rd
Language : English
ISBN-13 : 9781787284715
Vendor :
Puppet
Concepts :
Tools :

What do you get with Print?

Product feature icon Instant access to your digital eBook copy whilst your Print order is Shipped
Product feature icon Paperback book shipped to your preferred address
Product feature icon Download this book in EPUB and PDF formats
Product feature icon Access this title in our online reader with advanced features
Product feature icon DRM FREE - Read whenever, wherever and however you want
OR
Modal Close icon
Payment Processing...
tick Completed

Shipping Address

Billing Address

Shipping Methods
Estimated delivery fee Deliver to Estonia

Premium delivery 7 - 10 business days

€25.95
(Includes tracking information)

Product Details

Publication date : Sep 13, 2017
Length: 262 pages
Edition : 3rd
Language : English
ISBN-13 : 9781787284715
Vendor :
Puppet
Concepts :
Tools :

Packt Subscriptions

See our plans and pricing
Modal Close icon
€18.99 billed monthly
Feature tick icon Unlimited access to Packt's library of 7,000+ practical books and videos
Feature tick icon Constantly refreshed with 50+ new titles a month
Feature tick icon Exclusive Early access to books as they're written
Feature tick icon Solve problems while you work with advanced search and reference features
Feature tick icon Offline reading on the mobile app
Feature tick icon Simple pricing, no contract
€189.99 billed annually
Feature tick icon Unlimited access to Packt's library of 7,000+ practical books and videos
Feature tick icon Constantly refreshed with 50+ new titles a month
Feature tick icon Exclusive Early access to books as they're written
Feature tick icon Solve problems while you work with advanced search and reference features
Feature tick icon Offline reading on the mobile app
Feature tick icon Choose a DRM-free eBook or Video every month to keep
Feature tick icon PLUS own as many other DRM-free eBooks or Videos as you like for just €5 each
Feature tick icon Exclusive print discounts
€264.99 billed in 18 months
Feature tick icon Unlimited access to Packt's library of 7,000+ practical books and videos
Feature tick icon Constantly refreshed with 50+ new titles a month
Feature tick icon Exclusive Early access to books as they're written
Feature tick icon Solve problems while you work with advanced search and reference features
Feature tick icon Offline reading on the mobile app
Feature tick icon Choose a DRM-free eBook or Video every month to keep
Feature tick icon PLUS own as many other DRM-free eBooks or Videos as you like for just €5 each
Feature tick icon Exclusive print discounts

Frequently bought together


Stars icon
Total 133.97
Puppet: Mastering Infrastructure Automation
€63.99
Puppet 5 Beginner???s Guide
€32.99
Puppet 5 Essentials Third Edition
€36.99
Total 133.97 Stars icon
Banner background image

Table of Contents

9 Chapters
Writing Your First Manifests Chevron down icon Chevron up icon
Puppet Server and Agents Chevron down icon Chevron up icon
A Peek into the Ruby Part of Puppet - Facts, Types, and Providers Chevron down icon Chevron up icon
Combining Resources in Classes and Defined Types Chevron down icon Chevron up icon
Combining Classes, Configuration Files, and Extensions into Modules Chevron down icon Chevron up icon
The Puppet Beginners Advanced Parts Chevron down icon Chevron up icon
New Features from Puppet 4 and 5 Chevron down icon Chevron up icon
Separation of Code and Data with Hiera Chevron down icon Chevron up icon
Puppet Roles and Profiles Chevron down icon Chevron up icon

Customer reviews

Rating distribution
Full star icon Empty star icon Empty star icon Empty star icon Empty star icon 1
(1 Ratings)
5 star 0%
4 star 0%
3 star 0%
2 star 0%
1 star 100%
Thomas Monte Oct 23, 2017
Full star icon Empty star icon Empty star icon Empty star icon Empty star icon 1
The book was hard
Amazon Verified review Amazon
Get free access to Packt library with over 7500+ books and video courses for 7 days!
Start Free Trial

FAQs

What is the delivery time and cost of print book? Chevron down icon Chevron up icon

Shipping Details

USA:

'

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela
What is custom duty/charge? Chevron down icon Chevron up icon

Customs duty are charges levied on goods when they cross international borders. It is a tax that is imposed on imported goods. These duties are charged by special authorities and bodies created by local governments and are meant to protect local industries, economies, and businesses.

Do I have to pay customs charges for the print book order? Chevron down icon Chevron up icon

The orders shipped to the countries that are listed under EU27 will not bear custom charges. They are paid by Packt as part of the order.

List of EU27 countries: www.gov.uk/eu-eea:

A custom duty or localized taxes may be applicable on the shipment and would be charged by the recipient country outside of the EU27 which should be paid by the customer and these duties are not included in the shipping charges been charged on the order.

How do I know my custom duty charges? Chevron down icon Chevron up icon

The amount of duty payable varies greatly depending on the imported goods, the country of origin and several other factors like the total invoice amount or dimensions like weight, and other such criteria applicable in your country.

For example:

  • If you live in Mexico, and the declared value of your ordered items is over $ 50, for you to receive a package, you will have to pay additional import tax of 19% which will be $ 9.50 to the courier service.
  • Whereas if you live in Turkey, and the declared value of your ordered items is over € 22, for you to receive a package, you will have to pay additional import tax of 18% which will be € 3.96 to the courier service.
How can I cancel my order? Chevron down icon Chevron up icon

Cancellation Policy for Published Printed Books:

You can cancel any order within 1 hour of placing the order. Simply contact [email protected] with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at [email protected] using the returns and refund process.

Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.

What is your returns and refunds policy? Chevron down icon Chevron up icon

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on [email protected] with the order number and issue details as explained below:

  1. If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on [email protected] within one hour of placing the order and we will replace/refund you the item cost.
  2. Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on [email protected] who will be able to resolve this issue for you.
  3. You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
  4. Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
  5. If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
  6. Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on [email protected] within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged? Chevron down icon Chevron up icon

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use? Chevron down icon Chevron up icon

You can pay with the following card types:

  1. Visa Debit
  2. Visa Credit
  3. MasterCard
  4. PayPal
What is the delivery time and cost of print books? Chevron down icon Chevron up icon

Shipping Details

USA:

'

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela