Ticketing Systems
In this chapter, we’ll discuss the benefits of tracking your Salesforce changes in a ticketing system and how it contributes to a more efficient DevOps process. We’ll then look at three of the most common tools for tracking the progress of changes in Salesforce:
- JIRA is an issue-tracking and project management software developed by Atlassian that allows teams to plan, track, and release software
- Asana is a work management platform that helps teams collaborate, communicate, and coordinate work across projects
- Azure Work Items are development tasks that are tracked in Azure DevOps to manage agile development processes and ship software more frequently
By the end of the chapter, you will have a clear idea of not only the differences between these different types of packages but also when to use them and how to build them in Salesforce.
