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Jira 8 Essentials

You're reading from   Jira 8 Essentials Effective issue management and project tracking with the latest Jira features

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Product type Paperback
Published in Feb 2019
Publisher Packt
ISBN-13 9781789802818
Length 420 pages
Edition 5th Edition
Tools
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Author (1):
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Patrick Li Patrick Li
Author Profile Icon Patrick Li
Patrick Li
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Table of Contents (16) Chapters Close

Preface 1. Section 1: Introduction to Jira 8 FREE CHAPTER
2. Getting Started with Jira 3. Using Jira for Business Projects 4. Using Jira for Agile Projects 5. Section 2: Jira 8 in Action
6. Issue Management 7. Field Management 8. Screen Management 9. Workflow and Business Process 10. Emails and Notifications 11. Section 3: Advanced Jira 8
12. Securing Jira 13. Searching, Reporting, and Analysis 14. Jira Service Desk 15. Other Books You May Enjoy

Incoming emails

We have seen how you can configure Jira to send emails to notify users about updates on their issues. However, this is only half of the story when it comes to Jira's email support.

You can also set up Jira so that it periodically polls mailboxes for emails and creates issues based on the emails' subject and content. This is a very powerful feature with the following benefits:

  • It hides the complexity of Jira from business users so that they can log issues more efficiently and leave the complexity to the IT team.
  • It allows users to create issues, even if Jira can only be accessed within the internal network. Users can send emails to a dedicated mailbox for Jira to poll.

Adding an incoming mail server

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