Chapter 6: Contact Flow Creation

Now that we have created the Connect instance, it's time to complete the contact flows that form the user experience. The bulk of the work that is done in Connect is performed in contact flows. We will walk through creating several contact flows, using a couple of the types that we discussed in Chapter 3, Sketching Your Contact Flows. The reason for multiple flows is that we can demonstrate the connectivity between them. Understanding this connectivity is vitally important if you want to be able to segment your flows properly. Remember, proper flow segmentation reduces long-term risk by lowering individual flow complexity.

In addition to introducing you to creating a few types of contact flows, we will also cover many of the flow components we also discussed in Chapter 3, Sketching Your Contact Flows. A contact flow cannot perform any function and needs the flow components nested inside of it to operate. By following along in this chapter, your...