Extending Dynamics 365 Customer Engagement with a No-Code/Low-Code Approach

There are multiple reasons to think about extending Dynamics 365 Customer Engagement with a no-code/low-code approach. From automating processes or tasks, facilitating platform governance and management, extending native processes, and enabling a new user interface (UI) or user experience (UX), to transforming data into actionable information, we can find multiple use cases for which we can extend Dynamics 365 Customer Engagement without the need for custom code or custom development.

Understanding these common use cases gives us a better understanding of the flexibility Dynamics 365 Customer Engagement has to extend its solutions with Power Platform. This flexibility is undoubtedly one of the reasons why Dynamics 365 Customer Engagement is the platform of choice for many organizations.

It should be noted that the configuration of native functionality, even if it is through parameterizable tools or no...