Creating an Exchange Online shared mailbox

A shared mailbox in Microsoft 365 allows multiple users to read and send emails from a common email address, such as [email protected], without requiring a Microsoft 365 group. This setup is ideal for teams that require access to a common mailbox without the additional features of a group, such as a SharePoint site or team, for real-time communication among its members.

Getting ready

Ensure that you have administrative rights to access the Exchange admin center within Microsoft 365, as you will need these to set up the shared mailbox.

How to do it…

1. Log into the Exchange admin center at https://admin.exchange.microsoft.com.
2. Once in the Exchange admin center, select Recipients | Mailboxes in the left navigation menu, as shown in Figure 4.6.

Figure 4.6 – The location of mailbox management in the Exchange admin center

3. Select Add a shared mailbox.
4. Fill in the required...