Automating record attributes
Every help desk solution follows a similar process flow. A user logs in to the portal, creates a ticket, and then interacts with it until it resolves. The idea is that every new ticket gets associated with the logged-in user, so they can see their status when they log in again.
To accomplish this, we will leverage functionality available from the Power Pages Management. This application allows the configuration of all Power Pages websites in a specific environment. It holds every configuration setting you can think of, from the forms you build in the Power Pages editor to the website analytics settings of your provider of choice, such as Microsoft Clarity (https://clarity.microsoft.com) or Google Analytics (https://analytics.withgoogle.com).
Getting ready
We will access the Power Pages Management application from the Power Pages editor to configure the ticket form metadata. With our site open, we will continue this recipe from the Power Pages...
