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You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

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Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes

2. Personalizing SCSM 2016 Administration FREE CHAPTER

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Importing Virtual Machine Manager configuration items

This recipe will show you how to set up the Virtual Machine Manager connector, which will allow you to import information about your virtualization CIs and your private cloud environment.

Getting ready

Before you set up the connector you will need an account within your Active Directory forest for the connector that has the following permissions:

Virtual Machine Manager-SCVMM Administrator Role and Local Administration Rights on the Virtual Machine Manager server
Service Manager-Advanced Operator

You must also ensure that an Operations Manager CI connector has been created first and that the following management packs are imported:

Relevant base Operations Manager management packs
IIS 2003
IIS 7
IIS Library
SQL Server Core Library
Virtual Machine Manager

After these are imported, import the Virtual Machine Manager Management Pack (Microsoft.SystemCenter.VirtualMachineManager.2012.Discovery) into Service Manager and make sure that all the management...