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Microsoft System Center 2016 Service Manager Cookbook

You're reading from   Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

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Product type Paperback
Published in Feb 2017
Publisher Packt
ISBN-13 9781786464897
Length 638 pages
Edition 2nd Edition
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Authors (5):
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Steve Buchanan Steve Buchanan
Author Profile Icon Steve Buchanan
Steve Buchanan
Anders Asp Anders Asp
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Anders Asp
Steve Beaumont Steve Beaumont
Author Profile Icon Steve Beaumont
Steve Beaumont
Dieter Gasser Dieter Gasser
Author Profile Icon Dieter Gasser
Dieter Gasser
Andreas Baumgarten Andreas Baumgarten
Author Profile Icon Andreas Baumgarten
Andreas Baumgarten
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Toc

Table of Contents (16) Chapters Close

Preface 1. ITSM and ITIL Frameworks and Processes 2. Personalizing SCSM 2016 Administration FREE CHAPTER 3. Configuring Service Level Agreements (SLAs) 4. Building the Configuration Management Database (CMDB) 5. Deploying Service Request Fulfilment 6. Deploying and Configuring the HTML5 Self-Service Portal 7. Working with Incident and Problem Management 8. Designing and Configuring Change Management and Release Management 9. Implementing Security Roles 10. Working with the Data Warehouse and Reporting 11. Extending SCSM with Advanced Personalization 12. Automating Service Manager 2016 13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2 A. Community Extensions and Third-Party Commercial SCSM Solutions B. Useful Websites and Community Resources

Adding users to the End Users role


This recipe provides the steps required to add a user or group to a default SCSM security role.

We will use the End Users role to demonstrate these steps.

Getting ready

You need to have successfully installed the SCSM product, be a user in the SCSM Administrators role and have the SCSM console open.

The default members of the SCSM Administrators role are the user account used to install SCSM and the members of the Administrators group specified.

How to it...

The following are the steps you need to perform to add a user to a default SCSM role:

  1. Follow steps 1 and 2 of the Viewing basic settings for the Security roles recipe to select the properties of the End Users role.

  2. By default, this role has the special group Authenticated Users assigned to it. Select the Users section in the End Users Role window and click on Add. Type the name of the user or group and click on Check Names... to validate the user or group. Click on OK:

  3. Repeat the previous steps for all users...

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