Chapter 4: Creating a Power Virtual Agent for Your Website
In the last chapter, we built our first basic Power Virtual Agent (PVA). To continue from there, let's see how we can infuse some real business logic into it.
As we saw in Chapter 3, Building Your First Power Virtual Agent Chatbot, a lot of functionality is already available with the creation of a new PVA. This serves to provide enough logic to be able to run the agent and interact with it, but it is not necessarily what the business expects to see as far as functionality. We will look at that in this chapter.
The chapter will focus on the following topics:
- Introducing a PVA for your website
- Description of the business scenario
- Extending our basic PVA
- A look at decision logic
- Guiding the conversation
At the end of this chapter, we will have built our first business requirements-driven PVA. We will see how we can map a real-world scenario requested by the business to the technology...
