You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

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Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes

2. Personalizing SCSM 2016 Administration FREE CHAPTER

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Introduction

In this chapter, we will look at recipes on how to design, deploy, configure, and customize the Service Manager HTML5 based Self-Service Portal.

On November 5, 2015, Microsoft released a new HMTL5 based Self-Service Portal for System Center Service Manager. This was released via Service Manager Update Rollup 8. The link for the HTML5 portal is here:

http://www.microsoft.com/en-in/download/details.aspx?id=49556

If you have Service Manager 2012 R2 with the appropriate update rollups you will need to install the portal from that link. If you have Service Manager 2016 it is included.

Microsoft moved to a faster cadence of releasing updates to the entire System Center suite a few years ago. Not only do they release fixes in the update rollups, but also new features and functionality, hence the release of this new portal via an update rollup.

Anyone that has been working with Service Manager for a while knows that the portal has left much to be desired. The old Service Manager...