Creating a customer success solution using sentiment analysis

Building solutions for business departments is an essential task for Power Platform makers. Our goal is to find manual procedures that need automation.

In this recipe, we will build an application to help the marketing department prioritize customer complaints with the help of AI Builder’s sentiment analysis and then use the AIReply capability to create an appropriate response.

We will mix AI Builder’s prebuilt capabilities to build our solution. A model for the sentiment analysis and a prompt will help create the response. To get more information about models, visit https://learn.microsoft.com/en-us/ai-builder/model-types, and to review available prompts in AI Builder, please navigate to https://learn.microsoft.com/en-us/ai-builder/prebuilt-prompts.

Getting ready

As mentioned in the Technical requirements section of this chapter, we will need to have AI Builder capacity either through Power...