You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

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Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes

2. Personalizing SCSM 2016 Administration FREE CHAPTER

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

itnetX

itnetX is a gold-certified Microsoft integration and software solutions partner which provides various extensions for SCSM, as well as development services for custom SCSM solution requirements.

ITSM Portal Suite

The ITSM Portal Suite for SCSM is a suite of products which consists of an Analyst Portal and a Self-Service Portal for System Center Service Manager.

The Self-Service Portal allows end users to browse the IT Service Catalog, create new requests, view and update open requests, and work on activities as part of ITSM workflows. Built on cutting-edge HTML5 and CSS3, with full support for smartphones and tablets, the ITSM Portal for SCSM is a fast and intuitive alternative for the out-of-box SCSM Self-Service Portal. It offers all features present in the out-of-box SCSM Self-Service Portal, and adds enhanced features leading to a better Self-Service user experience.