Setting up Zabbix to integrate with Request Tracker
Our goal is to define a Zabbix action step that, when executed, will:
- Create a ticket with all the relevant event information
- Link the ticket back to the Zabbix event that generated it
- Acknowledge the event with a link to the ticket just created
While the first point can be covered with a simple e-mail action to RT, we need custom code to take care of the other two. The best way to do this is to define a new media type in Zabbix as a custom alert script. The script will do the following:
- Take the action message
- Parse it to extract relevant information
- Create a ticket with all custom fields and link the referrals filled out
- Get back the ticket ID
- Write a link to the created ticket in the event's acknowledgment field
Before actually writing the script, let's create the media type and link it to a user (you can assign the media type to any user you want; the custom rt_tickets user has been used here, as shown in the following screenshot)...
