Extending Your Apps with AI and Mixed Reality

In recent years, we have witnessed how business applications, in particular Dynamics 365 Customer Engagement, have evolved, incorporating new technology version by version. If you have worked with previous versions of Dynamics CRM (1.2, 3.0, 4.0, 2011, 2013, 2015, or 2016), when working with Dynamics 365 Customer Engagement applications, you will have quickly seen how it has changed in two areas: the technology or functionality incorporated and the predominant no-code/low-code approach to customizing and extending the applications.

In this chapter, we will learn how to incorporate into our Dynamics 365 Customer Engagement applications two of the technology trends of the moment: artificial intelligence (AI) and mixed reality. We will understand some of the most common scenarios in which we can implement solutions that have these capabilities. We will identify the different types of AI models that AI Builder offers and how to start using...