Chapter 13: Managing Phone System for Microsoft Teams

In this chapter, we will explain the principles behind managing the phone system capabilities within Microsoft Teams. You will learn how to manage call queues and auto attendants that you configure within Microsoft Teams, as well as how to set up policies to control the behavior of features, such as call parking, calling, and caller ID within Microsoft Teams. Finally, we will show you how to access and interpret the Health Dashboard for Direct Routing, which allows you to monitor connections between your Session Border Controllers (SBCs) and the Direct Routing interface.

In this chapter, we're going to cover the following main topics:

• Create and manage call park, calling, and caller ID policies
• Manage user voice settings
• Create, manage, and interpret dial plans
• Identify potential issues by using the Health Dashboard for Direct Routing
• Create and manage resource accounts
• Create and manage call...