Key Performance Indicators (KPIs)

Key Performance Indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving its business objectives. They are quantifiable metrics that are used to evaluate the success of a particular activity or process. KPIs can be applied to any aspect of a business, including finance, marketing, sales, production, and customer service. They allow businesses to monitor their progress and make data-driven decisions that improve overall performance. In this chapter, we will see how KPIs can be applied to RPA and automation.

KPIs are essential for businesses because they provide a framework for measuring progress toward specific goals. Without KPIs, it is challenging to determine whether a business is on track to achieving its objectives. KPIs allow businesses to identify areas of weakness and make strategic changes to improve their overall performance. They also provide a way to measure success objectively, which helps motivate...