Answers to the questions

1. 1)
2. 3)
3. 2)
4. 1), 3)
5. 2), 4)

We will now review the first example question that has been provided by Salesforce and look at how we can break down and analyze the information that is contained in the question in order to derive the correct answer.

By analyzing the question, we can identify what business requirements are covered in the scenario that is presented and then work out which feature or functionality of Salesforce administration could be used to satisfy these requirements.

We can then step through each of the answers and either look further into the details of the answer to see whether it is related to the feature of functionality needed to fulfill the requirements, or discard it as a possible answer if it is unable to meet the requirements.

Question 1...