Learning How Interaction Works in Technology-Enabled Care Teams

After education, it is time to work. MoM TiSH is sending us to the first job.

We studied the principles of shared mental models and applied these to design new platforms as a common ground for building sustainable healthcare – since that’s what this book is all about. In the previous chapter, we elaborated on the Observe-Orient-Decide-Act (OODA) model as the main shared mental model, including the interaction between people, technology, and systems. A platform is more than just a collection of components; it’s the interaction between the components and users that makes it come to life. We will learn all about these interactions in the health journey in this chapter.

We will discuss how the transformation task force can stimulate the community of care teams to share how they interact or want to interact with other actors in the healthcare ecosystem. We will do so by following the team and the...