Remote Help for Windows
Microsoft Intune provides a cloud-based solution called Remote Help for secure help desk connections with role-based access control. With the connection, your support staff can remotely connect to the user’s device. During the session, the support staff can view the device’s display and, if permitted by the device user, take full control. Full control enables a helper to directly make configurations or take actions on the device. Remote Help uses Intune Role-Based Access Control (RBAC) to set the level of access a helper is allowed. Through RBAC, you determine which users can provide help and the level of help they can provide. The Remote Help app is available from Microsoft to install on both devices enrolled with Intune and devices that aren’t enrolled with Intune. The app can also be deployed through Intune to your managed devices.
The Remote Help app supports conditional access, compliance warnings, and elevation of privilege.
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