The objective of a well-managed information system is to ensure the effectiveness and efficiency of IT processes and procedures through the optimal use of information system assets.
The following topics will be covered in the chapter:
- Common technology components
- IT asset management
- Job scheduling
- End user computing
- System performance management
- Problem and incident management
- Change management, configuration management, and patch management
- IT service level agreements
- Database management
Let's have a detailed look at each of these topics.
