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Voicebot and Chatbot Design

You're reading from   Voicebot and Chatbot Design Flexible conversational interfaces with Amazon Alexa, Google Home, and Facebook Messenger

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Product type Paperback
Published in Sep 2018
Publisher Packt
ISBN-13 9781789139624
Length 296 pages
Edition 1st Edition
Languages
Concepts
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Author (1):
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Rachel Batish Rachel Batish
Author Profile Icon Rachel Batish
Rachel Batish
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Table of Contents (14) Chapters Close

Preface 1. Conversational UI is our Future FREE CHAPTER 2. How Not to Build Your Next Chat and Voicebots 3. Building a Killer Conversational App 4. Designing for Amazon Alexa and Google Home 5. Designing a Facebook Messenger Chatbot 6. Contextual Design – Can We Make a Bot Feel More Human? 7. Building Personalities – Your Bot Can Be a Better Human 8. A View into Vertical-Specific Bots – Financial Institutions 9. Travel and E-Commerce Bots – Use Cases and Implementation 10. Conversational Design Project – A Step-By-Step Guide 11. Summary Other Book You May Enjoy Index

Chapter 7. Building Personalities – Your Bot Can Be a Better Human

In the previous chapter, we talked about how to make your bot seem more human: how it can better understand your customers, read between the lines, and hold a contextual conversation, which is more than only a request and a response flow.

In this chapter, we will talk about the importance of the personality of your bot, how to choose it, and what it should reflect when it's interacting with your clients.

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