Routing alerts with notification policies

Now that we have our alert rules and our contact points, we’re able to link them up using our notification policies. One of the most common notification policies is to match up an alert severity with a particular contact point. That is why we initially set a severity label when we created our alert rules.

Now that we have our severity label, we can use it in a notification policy, so let’s set up such a policy. A notification policy can be as simple or complex as you want. The point is to use the information represented in the labels to determine which contact point(s) should receive your alert. It can be as simple as that.

For example, you may have a situation where you want all your low-severity (informational) incidents to go to an email address, but you want medium-severity (actionable, normal response) incidents to go to Slack or Discord, and your high-severity (actionable, immediate response) incidents to go to PagerDuty...