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Salesforce CRM - The Definitive Admin Handbook

You're reading from   Salesforce CRM - The Definitive Admin Handbook A Deep-dive into the working of Salesforce CRM

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Product type Paperback
Published in Dec 2016
Publisher Packt
ISBN-13 9781786468963
Length 644 pages
Edition 4th Edition
Concepts
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Author (1):
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Paul Goodey Paul Goodey
Author Profile Icon Paul Goodey
Paul Goodey
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Table of Contents (12) Chapters Close

Preface 1. Setting up Salesforce CRM and the Company Profile 2. Managing Users and Controlling System Access FREE CHAPTER 3. Configuring Objects and Apps 4. Securing Access to Data and Data Validation 5. Managing Data in Salesforce CRM 6. Generating Data Analytics with Reports and Dashboards 7. Implementing Business Processes in Salesforce CRM 8. Introducing Sales Cloud, Service Cloud, and the Collaborative Features of Salesforce CRM 9. Extending and Enhancing Salesforce CRM 10. Administrating the Mobile Features of Salesforce CRM 11. Studying for the Certified Administrator Exam

Overview of the Salesforce Certified Administrator exam

The Salesforce Certified Administrator exam consists of 60 multiple-choice (or single-choice) questions and the maximum time allowed is 90 minutes. There is no mandatory prerequisite qualification or experience; however, Salesforce highly recommends that candidates have some real-world experience administering an organization or attend a suitable training course prior to sitting the exam, details of which are covered later in this chapter.

Note

The pass mark for the Salesforce Certified Administrator exam is currently 39 correct answers out of the available 60, which is specified as a percentage passing score of 65%. At the time of writing, the cost of registering for the exam is $200 USD and the cost of registering to re-sit the exam is $100 USD.

During the exam, no written or online resource may be referenced and when you submit the exam you are presented with your exam result immediately. The result is either a pass or fail;...

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