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Salesforce CRM - The Definitive Admin Handbook

You're reading from   Salesforce CRM - The Definitive Admin Handbook A Deep-dive into the working of Salesforce CRM

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Product type Paperback
Published in Dec 2016
Publisher Packt
ISBN-13 9781786468963
Length 644 pages
Edition 4th Edition
Concepts
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Author (1):
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Paul Goodey Paul Goodey
Author Profile Icon Paul Goodey
Paul Goodey
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Toc

Table of Contents (12) Chapters Close

Preface 1. Setting up Salesforce CRM and the Company Profile 2. Managing Users and Controlling System Access FREE CHAPTER 3. Configuring Objects and Apps 4. Securing Access to Data and Data Validation 5. Managing Data in Salesforce CRM 6. Generating Data Analytics with Reports and Dashboards 7. Implementing Business Processes in Salesforce CRM 8. Introducing Sales Cloud, Service Cloud, and the Collaborative Features of Salesforce CRM 9. Extending and Enhancing Salesforce CRM 10. Administrating the Mobile Features of Salesforce CRM 11. Studying for the Certified Administrator Exam

Summary

In this, the final chapter of Salesforce CRM: The Definitive Admin Handbook, we have looked at the various resources that are available to study for the Salesforce Certified Administrator exam.

We have reviewed the Salesforce Certified Administrator Study Guide and discussed both, official Salesforce and other third-party resources that will help you understand the features and functionalities to be found in the exam.

We have also outlined the process of planning, booking, and sitting the exam and have offered some insight into the types of questions that may appear and offered some suggestions to deal with the questions during the exam.

Finally, we looked at what happens after the exam and the next steps that are available for a Salesforce Certified Administrator.

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