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Salesforce CRM - The Definitive Admin Handbook

You're reading from   Salesforce CRM - The Definitive Admin Handbook A Deep-dive into the working of Salesforce CRM

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Product type Paperback
Published in Dec 2016
Publisher Packt
ISBN-13 9781786468963
Length 644 pages
Edition 4th Edition
Concepts
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Author (1):
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Paul Goodey Paul Goodey
Author Profile Icon Paul Goodey
Paul Goodey
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Toc

Table of Contents (12) Chapters Close

Preface 1. Setting up Salesforce CRM and the Company Profile 2. Managing Users and Controlling System Access FREE CHAPTER 3. Configuring Objects and Apps 4. Securing Access to Data and Data Validation 5. Managing Data in Salesforce CRM 6. Generating Data Analytics with Reports and Dashboards 7. Implementing Business Processes in Salesforce CRM 8. Introducing Sales Cloud, Service Cloud, and the Collaborative Features of Salesforce CRM 9. Extending and Enhancing Salesforce CRM 10. Administrating the Mobile Features of Salesforce CRM 11. Studying for the Certified Administrator Exam

Mashups in Salesforce CRM

It may seem daunting at first, especially if you are less familiar with Internet scripting technologies such as HTML, but certain types of mashups can be accomplished by most people and do not require professional software developers or an IT team.

Note

HTML is the main markup language for creating web pages and other information that can be displayed in a web browser (https://en.wikipedia.org/wiki/HTML).

Before starting out, it is always useful to first evaluate how and where the mashup needs to be done, and in particular, the type of data and service that is to be mashed up. Once this is understood, you can then begin to consider the coding effort and plan the resources required to implement them.

To understand the flavor of mashups as far as Salesforce CRM is concerned, and as suggested, at a high-level, there are two main categories of mashup development, and these can be classed as either server-side or client-side, as shown in the following diagram:

Mashups in Salesforce CRM

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