Why do we even need conversational solutions? What do they bring to the table?
When asked about the future of chatbots and voicebots, I always answer that conversational solutions and, more specifically, voice-enabled communication, will replace all our interactions with computers. Why? It is because conversational solutions are here to make our lives easier and better, and humankind has always looked for ways to improve communication and their quality of life.
Intelligent assistants, chatbots, and voice-enabled devices are here to provide a natural and intuitive human-machine interaction to serve human needs. They increase efficiency and are cost-effective, but - and this is a big but - only if and when they are built and implemented correctly.
A few chapters in the book were dedicated to tips and ideas on how to build a successful conversational UI for both chat and voice applications. We actually started by identifying what not to do, since those mistakes are very common, and to some extent...
